Non-FaceBook or Non-Yelp address mistake causes hangup

This topic contains 3 replies, has 4 voices, and was last updated by  Kiran 6 years, 11 months ago.

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  • #408728

    Stephen Conklin, Jr.
    Full Member
    Post count: 22

    Hello –

    I have a team doing beta testing today and someone tried to use the Yelp/Facebook import tool. Somehow they missed the fine print inside the box specifying to use a Yelp or Facebook URL. They just dropped in a regular website URL instead, causing the “spinning wheel” hangup. I advised them to reload the page, which got them a fresh “add listing” page to start over on. However, this may not be as clear for novice computer users.

    Is there any way to have it kick back a popup warning or something to specify it must be a FaceBook or Yelp URL and/or figure out a way to reset the form as well so they don’t have to manually reload the form if they do enter a URL outside of FaceBook or Yelp? I’m trying to avoid users getting hung up and not knowing why or how to proceed.

    Thank you in advance, I like everything else about the plugin, it’s easy to use and works well – my only other observation is that the FaceBook data comes in and populates the form a bit more accurately than Yelp.

    #408788

    Alex Rollin
    Moderator
    Post count: 27815

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    #408790

    Stiofan O’Connor
    Site Admin
    Post count: 22956

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    #409185

    Kiran
    Moderator
    Post count: 7069

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