We would be happy to take a look at your settings to see if we can find the problem.
Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.
https://wpgeodirectory.com/docs/multilocations/#location
For multilocations, be sure you have enabled additional/multiple countries/regions/cities at GD > Multilocations
To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis. You can use any email you like, and make the username anything, also, and when you use the private reply, only staff will be able to see it.
GD Home Page URL:
WordPress Credentials
WP Admin Login URL:
WP Admin Username:
WP Admin Password:
FTP Credentials
FTP Host:
FTP Port:
FTP User:
FTP Password: