Not receiving notifications

This topic contains 9 replies, has 2 voices, and was last updated by  Steve Ashton 9 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • February 17, 2015 at 12:14 pm #31160

    Steve Ashton
    Expired Member
    Post count: 72

    All of a sudden after 13th Feb I’ve stopped receiving notifications when someone registers, when someone adds a listing and again when I publish a listing.

    People are not receiving emails with their password either.

    I haven’t changed anything but the notifications have just stopped. Any ideas?

    February 17, 2015 at 7:23 pm #31198

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    we haven’t had any other case, so I don’t think it is a problem of the application. Have you tried asking to your hosting support to see if your email server is having any troubles?

    Let us know,

    February 17, 2015 at 9:11 pm #31205

    Steve Ashton
    Expired Member
    Post count: 72

    will do – thank you

    February 20, 2015 at 3:17 pm #31538

    Steve Ashton
    Expired Member
    Post count: 72

    Our host page don’t think this is a problem at their end as emails can be sent and received to the site email. The problem seems to be with emails generated on the site for geodirectory. All was ok until the 13th Feb then email generation has stopped.

    Thanks again,

    February 20, 2015 at 9:51 pm #31570

    Paolo
    Site Admin
    Post count: 31206

    Hi again,

    do you receive an email when someone posts a comment in a normal wordpress page?

    As said, if there was a bug in GD, we would have hundreds of members reporting such a noticeable issue…

    Let us know,

    Thx

    February 21, 2015 at 8:47 am #31598

    Steve Ashton
    Expired Member
    Post count: 72

    People can only post a review and I don’t get notifications on these any more either.
    Thanks Paolo

    February 21, 2015 at 1:55 pm #31611

    Paolo
    Site Admin
    Post count: 31206

    Please answer my question: if you create a normal wordpress page with comment form and as a user you submit a comment on that page, do you get a notification?

    February 23, 2015 at 10:00 am #31742

    Steve Ashton
    Expired Member
    Post count: 72

    Sorry Paolo. I’ve tried that and didn’t receive anything.

    February 23, 2015 at 3:52 pm #31775

    Paolo
    Site Admin
    Post count: 31206

    Hi again,

    in that case, as i suspected, the problem isn’t GeoDirectory, but a server configuration issue with WordPress.

    You could try solving with a SMTP plugin, in the forum we discussed this in the past with other members and you can search in the forum for suggestions.

    However this support ticket should be forwarded to your hosting provider, because he should be fixing it for you.

    Thx

    February 23, 2015 at 7:55 pm #31806

    Steve Ashton
    Expired Member
    Post count: 72

    Thank you Paolo, I’ll try that as they said to go back to you

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount