Open Hours not working in many ways

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Open Support Ticket

Tagged: date_i18n, timezone, wp_date

Author

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February 13, 2020 at 1:26 am #530065

Wanda Dunnet
Full Member

Post count: 18

Hi

I have noticed today that Open Hours on businesses is appearing messed up in four different ways.

1. It seems to showing the wrong day. It is currently Thursday here and the opening hours is saying that it’s Tuesday.

2. The opening time is appearing with the wrong AM/PM ending. It seems to show the opposite that you choose. 10PM appearing as 10AM.

3. The dropdown that appears when clicking on the Opening Hours has the wrong time next to each day. Shows Sunday with Monday’s hours, Monday with Tuesday’s hours, ect.

4. Time zone seems off as well but is hard to test with these other issues. I have noticed that it seems to be adding 1 hour to opening hours but 2 hour to closing hours.

February 13, 2020 at 1:32 am #530066

Wanda Dunnet
Full Member

Post count: 18

This reply has been marked as private.

February 13, 2020 at 6:01 am #530086

Alex Rollin
Moderator

Post count: 27815

Hello,

Monday was set to 9PM to 7PM.

The site timezone and then the offset in the listing appear correct.

I will check with the developers about why Tuesday is being listed first.

What is the timezone of the computer you are checking with?

February 13, 2020 at 12:45 pm #530121

Kiran
Moderator

Post count: 7069

Hi Darrell,

Your site is running with some old version of plugins. Please update those plugins so we can investigate more.

Do you have any customization done for business hours or timepicker or time settings?

Provide us FTP credentials in case we require to debug.

Kiran

February 14, 2020 at 2:36 am #530235

Wanda Dunnet
Full Member

Post count: 18

Hi

I have updated all the plugin and unfortunately all the same issues still exist.

I changed Monday’s hours to a weird time as I was testing issue 2. When I changed Monday’s opening hours from 9AM to 9PM, the frontend changed from 10PM to 10AM.

The timezone I’m doing all my testing is in Sydney time which currently on GMT+11.

Thanks for any help, I will add some FTP credentials below as soon as I can.

February 17, 2020 at 4:24 am #530709

Kiran
Moderator

Post count: 7069

This reply has been marked as private.

February 20, 2020 at 4:03 am #531328

Wanda Dunnet
Full Member

Post count: 18

This reply has been marked as private.

February 20, 2020 at 10:39 am #531385

Kiran
Moderator

Post count: 7069

This reply has been marked as private.

February 20, 2020 at 11:44 pm #531502

Wanda Dunnet
Full Member

Post count: 18

This reply has been marked as private.

February 21, 2020 at 11:26 am #531562

Kiran
Moderator

Post count: 7069

This reply has been marked as private.

March 5, 2020 at 11:18 pm #533885

Wanda Dunnet
Full Member

Post count: 18

This reply has been marked as private.

March 6, 2020 at 1:55 pm #534028

Kiran
Moderator

Post count: 7069

Hi Darrell,

Thanks for providing FTP access. In what timezone your server is running?

Kiran

March 8, 2020 at 11:31 pm #534322

Wanda Dunnet
Full Member

Post count: 18

Hi Kiran

I have checked the PHP settings and the server is using the Australia/Sydney timezone.

Wordpress is currently using the same timezone.

March 9, 2020 at 8:00 am #534349

Kiran
Moderator

Post count: 7069

Hi Darrell,

After doing some debugging found that WordPress default date timezone was overwritten from /wp-content/themes/CURRENT-CHILD-THEME/header.php file.

Changing PHP default timezone after WordPress loading interferes with correct calculations of dates and times.

I have fixed and used wp_date() function to show date in current timezone.

Thanks,
Kiran

March 10, 2020 at 12:37 am #534633

Wanda Dunnet
Full Member

Post count: 18

Hi Kiran

Thank you so much.

You have solve issue completely.

I hope you have a great day.
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