Openstreetmaps map not showing pins after WP update

This topic contains 23 replies, has 3 voices, and was last updated by  Naveen Giri 4 years, 11 months ago.

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  • #521347

    Malc Stewart
    Buyer
    Post count: 48

    Hi,

    We are using GDv2 on our site at https://chargerpoints.co.uk/ and we have set it to use Open Street Maps API.

    Since WordPress have updated to v5.2.5 overnight from v5.2.4 the map is no longer showing pins. This may be coincidental but we haven’t edited or added to the site since the update. I can’t find any information that says Open Street Maps is experiencing problems but I am aware that the service is not as robust as Google. I don’t know how to test if the problem is with accessing data from them.

    You can see that the map on the homepage is saying it can’t find any results. Also if you “search near me” or go through to a particular listing again the map is not showing results.

    We are using Geodirectory v2.0.0.70, GeoDirectory Location Manager v2.0.0.19 and themes we are using Directory Starter v2.0.0.8 with Supreme Directory v2.0.0.8 (we haven’t updated to v2.0.0.9 because I can’t find the changelog to see details), which we further customise with additional css.

    Please let me know if you have any pointers.

    Thanks and regards

    Malcolm

    #521379

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin credentials so we can check further.

    #521394

    Malc Stewart
    Buyer
    Post count: 48
    This reply has been marked as private.
    #521494

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    sorry for the trouble. This problem is due to a bug in Ninja Forms.

    We will be releasing a hot-fix update to GeoDirectory as soon as possible. This should fix the problem until Ninja Forms can release their own fix.

    Please look out for the update and let us know.

    #521677

    Malc Stewart
    Buyer
    Post count: 48

    Hi Alex,

    Great find, thanks. I’ve deactivated Ninja Forms at the moment as we’re not actively using it on that site at the moment, and will reactivate once the fix has been installed.

    If you need to test anything please feel free to reactivate Ninja Forms if you need to go into our site again.

    Thanks and best regards

    Malc

    #522192

    Alex Rollin
    Moderator
    Post count: 27815

    We have issued another fix in the latest, please update and activate NF and let us know.

    Thanks

    #522199

    Malc Stewart
    Buyer
    Post count: 48

    Hi Alex,

    Yes fine with geodirectory v2.0.0.72 on WordPress 5.2.5, but I upgraded to geodirectory v2.0.0.73 and then I get the error with logged out user on bubble maps.

    Perhaps your 5.3.1 fix may have introduced a similar problem for 5.2.X?

    I have rolled back geodirectory to v2.0.0.72 as we haven’t checked all plugins with 5.3.1.

    If you want to access our site to see the results please do – and thanks, we have our fix with 2.0.0.72.

    Best regards

    Malc

    #522242

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    When are you planning to upgrade to 5.3.1?

    #522339

    Malc Stewart
    Buyer
    Post count: 48

    Hi,

    No fixed timescale as yet, but over the next 3 weeks or so

    #522431

    Alex Rollin
    Moderator
    Post count: 27815

    OK, sounds good.

    We have release a couple of updates, but they are for the current WP version.

    #522630

    Malc Stewart
    Buyer
    Post count: 48

    Hi Alex,

    OK we’ve updated to WP 5.3.2, hoping it would fix another problem we’ve encountered when still on 5.2.5 but it hasn’t. We’ve also installed GD v2.0.0.74

    Apologies if I have something I’ve overlooked in the settings but it seems location search isn’t working?

    From our homepage at https://chargerpoints.co.uk/ the search near me seems to work OK, but scroll down to the search input form and start typing a location (eg “Harpenden”), when you select the name from the autocomplete fields it doesn’t find anything. If however you type in and ignore the autocomplete then it is OK.

    Sorry to bring more trouble for you, but I guess you’d rather know – and apologies again if it’s something we’ve mucked up in settings, or it’s a plugin causing a clash.

    On that note quickly we deactivated Ninja Forms, but that didn’t help…

    Thanks

    Malc

    #522641

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #522645

    Malc Stewart
    Buyer
    Post count: 48
    This reply has been marked as private.
    #522675

    Alex Rollin
    Moderator
    Post count: 27815

    Can you say more? Which location dropdown?

    If you mean the Near search field, the IN location searches will search ONLY within the location from the database.

    If you submit a text near search, you will sometimes need to specify region and or country to make sure the appropriate place is found, because that kind of query is sent to Google for lat lon.

    For locations in the database, like cities, the latlon is stored in the database.

    #522713

    Malc Stewart
    Buyer
    Post count: 48

    Hi Alex,

    Yes sorry if I’m not being clear, so hopefully the attached images will help you see what I’m doing and the results.

    I think I am referring to the Near field, and it is not returning results from the database that correspond to the location offered in the dropdown list.

    So step 1 I start typing “Willen” in the near field on the homepage search box at https://chargerpoints.co.uk. Step 2 I select from the list and click search. Step 3 shows the result which is in Northampton. If I enter the details in full (Step 4) and then click search, I get results from Willen – Step 5.

    If I understand correctly, the Step 4 & 5 search is sent to Google, but Steps 1 to 3 are dealing with the database? I think when we first set up the site with GDv2.0.0.65 the dropdown process was returning correct results, either that or we didn’t have enough entries in the database to tell that the results were incorrect.

    Hope this helps understand what we’re experiencing.

    Thanks and best regards

    Malcolm

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