Payment Auto-Renew Error

This topic contains 5 replies, has 2 voices, and was last updated by Stiofan O’Connor 8 years, 1 month ago.

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March 1, 2017 at 12:20 am #364538

Matt Johnston
Expired Member

Post count: 17

Hi,
Last year I purchased a premium subscription to trial the GeoDirectory plugin on a website I was researching. Geodirectory is an excellent plugin but ultimately did not work for my requirements so I abandoned the website and planned not to renew the license. I was unaware the the license was set Auto-Renew and was recently charged again having not used the licence for months. I do not remember choosing a Auto-Renew option anywhere. Please contact me immediately to discuss a refund.
Thanks
Matt

March 1, 2017 at 2:45 pm #364654

Stiofan O’Connor
Site Admin

Post count: 22956

This reply has been marked as private.

March 1, 2017 at 6:59 pm #364725

Matt Johnston
Expired Member

Post count: 17

This reply has been marked as private.

March 2, 2017 at 12:09 pm #364827

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Mat,

Thanks for your kind words 🙂
I have canceled and refunded this now, as it was stripe it can take a maximum of 10 days but it is usually sooner please see: https://support.stripe.com/questions/how-long-do-refunds-take-to-reach-my-customer

Thanks,

Stiofan

March 2, 2017 at 6:32 pm #364928

Matt Johnston
Expired Member

Post count: 17

Thanks heaps Stiofan

March 2, 2017 at 6:38 pm #364929

Stiofan O’Connor
Site Admin

Post count: 22956

You are welcome, good luck in the future! 🙂

Stiofan
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