payments not processing?

This topic contains 3 replies, has 2 voices, and was last updated by Guust 6 years, 2 months ago.

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January 28, 2019 at 12:25 am #465695

denniswork89120
Expired Member

Post count: 17

Hi there,
I’ve got only Stripe enabled on our site, and test mode works fine, but I’ve had a few people sign up this week and their status is all “Pending Payment”. I also had an email from someone who said our payments are not working.
Not sure how to troubleshoot if everything works and processes fine in test mode?
Thanks, Dennis
directory.guyvorce.com

January 28, 2019 at 12:58 am #465699

Guust
Moderator

Post count: 29970

You should be able to test with your own credit card, and then refund.
I cannot see any errors from the front, and if anything is not working, I suggest you check with Stripe.
Make sure the keys used are your live keys.

January 28, 2019 at 1:01 am #465700

denniswork89120
Expired Member

Post count: 17

Keys have been live for some time. We accidentally let our wpgeodirectory expire, and had to renew recently. Would that change things or cause me to have to re-issue some of the items? Everything looked solid in the Stripe on the site, API was there, etc.
Thanks, Dennis

January 28, 2019 at 1:19 am #465701

Guust
Moderator

Post count: 29970

Your GD licenses do not affect any of your Stripe Settings.
Make sure all GD plugins and WP Invoicing is up to date.
Have you tried to test with your own credit card?
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