PayPal and Coupons

This topic contains 4 replies, has 3 voices, and was last updated by  Paolo 8 years, 6 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • December 10, 2015 at 12:28 pm #63194

    scottpinhorne
    Expired Member
    Post count: 8

    Hi All

    We have setup a coupon to give 50% discount on a package for the first payment. Its a reoccurring package for 6 months so on the first payment we would expect it to be discounted 50% and then on the next renewal 6 months later it be back at normal price. for example £10 subscription with 50% discount is £5 for 1st six months and hthen back to £10 for the future.

    The issue we have is when this goes through to paypal they show it as £5 for the first month and then £10 for each six months. Paypal statement shows that it created a trial for the first month for £5 and then after this was up it then billed the user £10 on month 2 for the next 6 months.

    Hope this makes sense.

    Many thanks
    Scott

    December 10, 2015 at 12:29 pm #63196

    scottpinhorne
    Expired Member
    Post count: 8

    Thanks in advance

    December 10, 2015 at 9:47 pm #63287

    Guust
    Moderator
    Post count: 29970

    I’ll pass this on for the developers to have a look.

    December 10, 2015 at 10:33 pm #63298

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    this looks to be indeed a bug. I’ve asked to the developers to fix it asap.

    We’ll let you know as soon as fixed.

    Thanks for spotting it!

    December 15, 2015 at 5:11 pm #63917

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    this has been fixed and it will be available in next release.

    Thank you

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket