40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Permalinks going to not found and locations are not updating

This topic contains 11 replies, has 3 voices, and was last updated by  Guust 7 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • October 9, 2017 at 8:11 am #399582

    Ollie Stott
    Expired Member
    Post count: 60

    Hi there

    We are finding that new listings are no longer linking to the correct path – in fact we are getting a 404 and the complete data is no longer being saved; including the title, bio and additional fields.

    Site is http://www.popupup.com

    October 9, 2017 at 8:12 am #399583

    Ollie Stott
    Expired Member
    Post count: 60

    Example – https://www.popupup.com/popups/food-drink/the-giant-cheese-board-unlimited-cheese-mulled-wine-and-fun/

    October 9, 2017 at 9:21 am #399592

    Guust
    Moderator
    Post count: 29970

    It looks like you changed permalinks settings, or did not add a proper address:
    https://www.popupup.com/?geodir_search=1&stype=gd_event&sgd_eventcategory%5B%5D=&s=giant+cheese&event_start=&event_end=&snear=&sgeo_lat=&sgeo_lon=
    Try re-saving or re-publishing the listing maybe?

    If all fails, post your admin details in a private reply.
    Thanks

    October 9, 2017 at 9:21 am #399593

    Kor
    Moderator
    Post count: 16516

    Hi Ollie,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    October 9, 2017 at 9:23 am #399594

    Guust
    Moderator
    Post count: 29970

    The listings did not have a street address …
    Please check now.

    Thanks

    October 9, 2017 at 9:26 am #399596

    Ollie Stott
    Expired Member
    Post count: 60
    This reply has been marked as private.
    October 9, 2017 at 9:38 am #399600

    Ollie Stott
    Expired Member
    Post count: 60

    Hi Guust

    This wasn’t the case earlier. All of the data had been put in correctly and it said the listing had been published. After that it went to a 404 page when it said ‘View your listing’. It also seems to have saved it when the title is a required field but it is not displaying.

    If you want to test, add the title of what the post should be ‘The Giant Cheese Board – Unlimited Cheese, Mulled Wine and fun!’ and the actual address ‘338 Boord Street, London’ and it is still not updating correctly. Even add a description if you like.

    Nothing has been altered on the site in terms of settings.

    October 9, 2017 at 9:50 am #399602

    Guust
    Moderator
    Post count: 29970

    I just updated from the frontend, it was missing title, bio and street address.
    I don’t quite understand yet, but maybe because the payment manager is out of date.
    I’ll ask the developers if that can be reason.

    October 9, 2017 at 10:35 am #399606

    Ollie Stott
    Expired Member
    Post count: 60

    Strange, I have tried updating it from the front end as well but it just doesn’t want to save… All of those fields have been filled in but it is not saving in. Will wait to hear from you.

    October 9, 2017 at 10:45 am #399608

    Guust
    Moderator
    Post count: 29970

    I added two listings now without any issue, 1 from the front and 1 from the back.
    I don’t see any problem really anymore.
    Can you please check yourself [and update the payment manager].

    Thanks

    October 9, 2017 at 1:14 pm #399626

    Ollie Stott
    Expired Member
    Post count: 60

    Hi – I found out what the issue was and it happened to be content related from…

    If you look at the description here – https://www.facebook.com/events/1449693431781168/ you will see that there are a load of cheese emoji’s. These appear to be conflicting with the site as soon as I removed them and changed to standard bullets, no problem! So it could be a general WordPress issue.

    Thanks for your help anyway, all updated.

    October 9, 2017 at 1:27 pm #399628

    Guust
    Moderator
    Post count: 29970

    OK, thanks for letting us know.

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount