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Phone numbers removing the 0

This topic contains 9 replies, has 2 voices, and was last updated by  Dotty Directory 5 years, 6 months ago.

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  • May 2, 2019 at 8:23 am #484092

    Dotty Directory
    Full Member
    Post count: 254

    Good morning,

    When users are adding phone numbers to their adverts the “0” at the beginning of, for example “01824719045” becomes “1824719045” after submission.

    Is there a way to prevent this?

    Thanks in advance,
    Mark

    May 2, 2019 at 9:47 am #484098

    Guust
    Moderator
    Post count: 29970

    Are you using a “Phone” field or a “Text” field?
    That should not happen with the “Phone” field

    Please let us know.
    Thanks

    May 2, 2019 at 11:19 am #484124

    Dotty Directory
    Full Member
    Post count: 254

    I was using a phone, spoke to a colleague and it was just the old adverts, it was an import error apologies for that!

    May 2, 2019 at 12:03 pm #484129

    Dotty Directory
    Full Member
    Post count: 254

    Sorry. I’ve sorted the old ones, but he was right in letting me know.

    Some new submissions are missing the 0 in the first phone field (I’ve added an alternative) both are phone fields as well.

    May 2, 2019 at 1:03 pm #484140

    Guust
    Moderator
    Post count: 29970

    Are you saying it is still a problem?

    May 2, 2019 at 1:26 pm #484148

    Dotty Directory
    Full Member
    Post count: 254

    Yes sorry it is still happening

    May 2, 2019 at 1:30 pm #484151

    Guust
    Moderator
    Post count: 29970

    Please post details of your site how we can replicate it, and also login details.
    Thanks

    May 2, 2019 at 1:45 pm #484160

    Dotty Directory
    Full Member
    Post count: 254
    This reply has been marked as private.
    May 2, 2019 at 1:53 pm #484162

    Guust
    Moderator
    Post count: 29970

    Must be user error. Neither you or me can replicate it.

    Thanks

    May 2, 2019 at 1:58 pm #484164

    Dotty Directory
    Full Member
    Post count: 254

    Thanks, I’ll let you know if I find a way

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