Photos delete on listing edit

This topic contains 10 replies, has 4 voices, and was last updated by  Stiofan O’Connor 7 years, 8 months ago.

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  • November 29, 2017 at 5:59 pm #407487

    Sean St. Heart
    Expired Member
    Post count: 4

    Images are uploaded and saved when a listing is first published, but if the listing is edited, the image is deleted, showing a blank image in backend and missing image on the view listing.

    November 29, 2017 at 7:36 pm #407512

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Please create a private reply and include your site URL and WP Admin credentials so we can take a look.

    It would also be efficient if you can provide FTP details as well, as they are often helpful if extended diagnosis is necessary.

    Checklist:
    Clear browser cache and try again (Chrome > Fn+F12 > Right click on Refresh > Clear Cache + Hard Refresh)
    All plugins updated, WP Updated, Theme Updated
    GD Permalinks are all set to unique pages
    Visit WP > Permalinks and save again (Post Names)

    Is the image still available on the site? Or has it been deleted from the uploads directory?

    November 29, 2017 at 8:55 pm #407532

    Sean St. Heart
    Expired Member
    Post count: 4
    This reply has been marked as private.
    November 29, 2017 at 9:19 pm #407543

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    November 29, 2017 at 9:54 pm #407548

    Sean St. Heart
    Expired Member
    Post count: 4
    This reply has been marked as private.
    November 29, 2017 at 9:57 pm #407551

    Sean St. Heart
    Expired Member
    Post count: 4

    In Google Chrome developer it’s showing:

    GET https://www.charitablehumans.ngo/wp-content/uploads/1063_GD-Test-Header.png 404 ()

    November 29, 2017 at 10:03 pm #407552

    Sean St. Heart
    Expired Member
    Post count: 4
    This reply has been marked as private.
    November 30, 2017 at 3:05 pm #407627

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Sean,

    Please make sure you have WP>Settings>Media>Organize my uploads into month- and year-based folders:: SET

    That should fix it, if not let me know.

    Thanks,

    Stiofan

    December 2, 2017 at 1:48 pm #407929

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Is there still an issue?

    December 12, 2017 at 1:11 am #409172

    Andrelino Silva
    Free User
    Post count: 1

    Hi Stiofan,

    Thank you. It worked correctly.

    WP>Settings>Media>Organize my uploads into month- and year-based folders:: SET

    December 12, 2017 at 1:13 pm #409201

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for letting us know!

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