Places showing closed during open hours

This topic contains 8 replies, has 4 voices, and was last updated by  Stiofan O’Connor 5 years, 3 months ago.

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  • September 13, 2019 at 3:31 am #507968

    Barbara Magee
    Expired Member
    Post count: 146

    Looks like we might have gotten bit by this bug. Showing closed during open hours on location, detail and search pages. Location correctly set as Los Angeles. See attached screenshot.

    Might you have a fix for this?

    Thanks!

    September 13, 2019 at 10:13 am #508000

    Alex Rollin
    Moderator
    Post count: 27815

    We have an update for this functionality coming in the next version. Please wait for that and let us know if it fixes the issue. That should be out very very soon.

    Which timezone is your site? Pacific?

    September 13, 2019 at 3:44 pm #508081

    Barbara Magee
    Expired Member
    Post count: 146
    This reply has been marked as private.
    September 13, 2019 at 4:02 pm #508085

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    September 13, 2019 at 5:01 pm #508091

    Barbara Magee
    Expired Member
    Post count: 146
    This reply has been marked as private.
    September 16, 2019 at 6:38 am #508359

    Kiran
    Moderator
    Post count: 7069

    Hi Barbara,

    It could be timezone related issue. I have checked several listings with different hours and it shows results as expected.

    Please provide specific url that you found issue and also provide us at with time you checked and found it closed.

    Regards,
    Kiran

    September 16, 2019 at 5:37 pm #508471

    Barbara Magee
    Expired Member
    Post count: 146

    We have two issues going on: listings show as open at 10am when they don’t actually open until 11am. And listings that show as closed at the end of the day, but their hours show they are actually open. Both screenshots attached.

    Here are three example listings that were not displaying correct open hours as I’m looking at it. Also see attached screenshot with the time it was captured, showing top three businesses as open but their open time is listed as 11am PT.

    September 16, 2019 at 5:40 pm #508474

    Barbara Magee
    Expired Member
    Post count: 146
    This reply has been marked as private.
    September 20, 2019 at 11:51 am #509361

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Barbara,

    Please make sure the business hours offset is from UTC without DST (dayligth savings time) offset. i see most of your listings are -7 but should be -8.

    Stiofan

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