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Plugin update from dashboard fails

This topic contains 24 replies, has 6 voices, and was last updated by  giovanni114 8 years, 6 months ago.

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  • June 19, 2016 at 11:46 am #211678

    Publishing Future
    Buyer
    Post count: 6

    I entered my licensing key on page=geodirectory&tab=auto_update_fields and it was accepted. However, when I try to update the plugin from the dashboard I only get an error message “update failed”.

    June 19, 2016 at 1:09 pm #211715

    Alan Conteh
    Buyer
    Post count: 14

    I am experiencing the same problem. I received notifications a few days back of new updates available for geodirectory plugins but every time I attempt to update them it fails with the message “An error occurred while updating GeoDirectory Advance Search Filters: Download failed. Unauthorised” All licensing key where copied from my wpgeodirectory account and valid.

    June 19, 2016 at 10:35 pm #211882

    giovanni114
    Expired Member
    Post count: 50

    I as well. I just renewed my subscription and it is not allowing me to update.

    June 19, 2016 at 10:46 pm #211889

    Guust
    Moderator
    Post count: 29970

    I have alerted Stiofan for all of you.
    Please all open your own topic, and explain the problem in detail (exact error message), and then in a second message post URL and login details (you can not make the first message private).

    June 20, 2016 at 9:26 am #212025

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Can you please post a private reply with wp-admin details and i will take a look.

    Thanks,

    Stiofan

    June 20, 2016 at 9:28 am #212027

    Alan Conteh
    Buyer
    Post count: 14
    This reply has been marked as private.
    June 20, 2016 at 9:55 am #212034

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Alan, i can’t even get to your GD backend page it just keeps loading, can u?

    Stiofan

    June 20, 2016 at 10:11 am #212044

    Publishing Future
    Buyer
    Post count: 6
    This reply has been marked as private.
    June 20, 2016 at 10:19 am #212047

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    @Publishing Future, it looks like you changed your email address at some point and the system could not find the licence for your user, i deleted your key and regenerated it and it now works.

    Thanks,

    Stiofan

    June 20, 2016 at 10:43 am #212050

    Publishing Future
    Buyer
    Post count: 6

    Thank you for solving the problem.

    June 20, 2016 at 11:31 am #212055

    Alan Conteh
    Buyer
    Post count: 14
    This reply has been marked as private.
    June 20, 2016 at 11:39 am #212057

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    @alan, The login works fine but when i click on the GeoDirectory link in wp-admin it fails to load.

    Stiofan

    June 20, 2016 at 11:48 am #212068

    Alan Conteh
    Buyer
    Post count: 14
    This reply has been marked as private.
    June 20, 2016 at 12:50 pm #212113

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks, i don’t see anything sticking out, is this a godaddy wordpress hosting? If so that might be the problem.

    Stiofan

    June 20, 2016 at 12:51 pm #212115

    Alan Conteh
    Buyer
    Post count: 14
    This reply has been marked as private.
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