Plugins Will Not Update

This topic contains 14 replies, has 2 voices, and was last updated by  Paolo 8 years, 6 months ago.

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  • May 13, 2016 at 8:53 pm #190355

    Robert Davenport
    Buyer
    Post count: 609

    Hi,

    I was logged in to my site as admin making updates and noticed that there were 5 plugin updates that needed to be performed.

    I went thru the steps to update them and all i could see were errors and something about not having permission.

    Here are screenshots of the plugins and errors.

    Please explain.

    Thank you,
    Robert

    May 13, 2016 at 8:57 pm #190358

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    1st always update the core plugin alone (this is very important), after update all add-ons. Make sure to enter and activate licenses that you find here: https://wpgeodirectory.com/support/members/rad4u2/downloads/ in GeoDirectory >> Auto Updates / Licenses.

    Let us know,

    Thanks

    May 13, 2016 at 9:02 pm #190363

    Robert Davenport
    Buyer
    Post count: 609

    Hi Paolo,

    None of them say Core Plugin. How am I to know which one is the core?

    May 13, 2016 at 9:02 pm #190364

    Paolo
    Site Admin
    Post count: 31206

    The one that is called only “GeoDirectory”.

    Thanks

    May 13, 2016 at 9:04 pm #190365

    Robert Davenport
    Buyer
    Post count: 609

    Ok, that must be the only one that updated. The others will not update even if I try them one at a time. Please explain.

    May 13, 2016 at 9:04 pm #190366

    Paolo
    Site Admin
    Post count: 31206

    Make sure to enter and activate licenses that you find here: https://wpgeodirectory.com/support/members/rad4u2/downloads/ in GeoDirectory >> Auto Updates / Licenses.

    May 13, 2016 at 9:06 pm #190371

    Robert Davenport
    Buyer
    Post count: 609

    They were already active. There is nowhere else to add the license keys because they were already active. Please explain.

    May 13, 2016 at 9:09 pm #190379

    Robert Davenport
    Buyer
    Post count: 609

    Oh I see now. Ok let me add the updated license keys.

    May 13, 2016 at 9:13 pm #190389

    Robert Davenport
    Buyer
    Post count: 609

    I don’t know…these won’t update:
    GeoDirectory Location Manager
    Deactivate | Edit
    GeoDirectory Location Manager plugin.

    Version 1.4.6 | By GeoDirectory | View details
    There is a new version of GeoDirectory Location Manager available. View version 1.4.7 details or update now.
    Select GeoDirectory Payment Manager
    GeoDirectory Payment Manager
    Deactivate | Edit
    GeoDirectory Payment Manager plugin.

    Version 1.3.9 | By GeoDirectory | View details
    There is a new version of GeoDirectory Payment Manager available. View version 1.4.0 details or update now.
    Select GeoDirectory Review Rating Manager
    GeoDirectory Review Rating Manager
    Deactivate | Edit
    This plugin gives a advanced comment system with multi rating system on post comments.

    Version 1.3.0 | By GeoDirectory | View details
    There is a new version of GeoDirectory Review Rating Manager available. View version 1.3.1 details or update now.

    May 13, 2016 at 9:16 pm #190390

    Robert Davenport
    Buyer
    Post count: 609

    I’m even trying them one by one and the license keys are already entered and I’m getting this error…

    Updating Plugin GeoDirectory Location Manager (1/1)
    Downloading update from https://wpgeodirectory.com/edd-sl/package_download/MTQ2MzMwNzMyMzpmNDFiN2ZmY2Y0ZDkzM2FlYTc5ZWJjZDI3YzQwY2MzZDo2NTg1MzpiYTliMmE2OTQwOTdlOGNjMjI4MWU5ZTFlM2UwNjg2Mzo=…
    An error occurred while updating GeoDirectory Location Manager: Download failed. Unauthorized

    May 13, 2016 at 10:21 pm #190400

    Paolo
    Site Admin
    Post count: 31206

    Please provide a link and admin credentials in a private reply and we will have a look.

    Thanks

    May 13, 2016 at 10:40 pm #190402

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    May 13, 2016 at 10:47 pm #190403

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    those licenses where activated for your staging website: terrastra.com/demo_sites/shoprva/

    Not for the actual domain.

    Just deactivate and reactivate the license key for the 3 add-ons that are not udpating and it will work.

    Thanks

    May 13, 2016 at 10:56 pm #190444

    Robert Davenport
    Buyer
    Post count: 609

    Ok, that worked! Thank you!

    May 13, 2016 at 11:00 pm #190448

    Paolo
    Site Admin
    Post count: 31206

    You are welcome 🙂

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