problems uploading csv file

Hi,
I am brand new to geodirectory, having just taken out a four month membership to see if I can do this.

I have WP 4.4 and GD 1.5.6 hosted on site ground.

I am trying to import information for schools, about 2500 entries but will add information for about 10 000 total. If I cannot automate it, I cannot do it.

Have exported the csv file as I see is recommended in this forum and then added the information I have from the education department. When I try to import it, it keeps telling me addresses are invalid and that title is invalid or empty.

I open and edit the file in open office using utf-8 separated by tab and semicolon and comma and use ” as text delimiter and quoted field as text.The data from the education departments are usually in excel which I save as csv and then cut paste.

Please advise what I may do to solve this.

Also a smaller problem – how do I remove the gd account profile photo that somehow uploaded automatically. The photo is of an author I am working with and she has nothing to do with this project.

Regards,
Lise