Product Categories Disappear

This topic contains 7 replies, has 2 voices, and was last updated by  Alex Rollin 5 years, 1 month ago.

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  • February 26, 2020 at 1:59 am #532269

    Phil Autrey
    Full Member
    Post count: 21

    Hello,
    I am having a situation that when I make an edit to a listing, the display of the listing no longer has the product category displaying. I have found that if I remove the category and re-add it that it then displays again. However, this makes it a bit of a challenge anytime anyone touches their listing that it disappears.

    I have attached an image with the category there and one without for your view.

    I am running GD 2.0.0.79

    February 26, 2020 at 3:38 am #532278

    Alex Rollin
    Moderator
    Post count: 27815

    Sorry for the trouble. I cannot recreate that issue on my test site.

    Please share WP Admin credentials in a private reply so we can look into the issue.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    February 26, 2020 at 3:44 am #532281

    Phil Autrey
    Full Member
    Post count: 21
    This reply has been marked as private.
    February 26, 2020 at 4:02 am #532286

    Alex Rollin
    Moderator
    Post count: 27815

    The category field was not active. FIXED

    Please check

    February 26, 2020 at 4:10 am #532292

    Phil Autrey
    Full Member
    Post count: 21
    This reply has been marked as private.
    February 26, 2020 at 4:15 am #532293

    Alex Rollin
    Moderator
    Post count: 27815

    What is the properties tab?

    You are not using GD Author Action, I don’t see an edit link on the frontend.

    I edited via the backend several times and did not see the issue.

    February 26, 2020 at 4:17 am #532294

    Phil Autrey
    Full Member
    Post count: 21

    This is the properties tab.

    February 26, 2020 at 6:07 am #532315

    Alex Rollin
    Moderator
    Post count: 27815

    I saw that the listing didn’t have a category. I added one and it is staying there on refresh, edit.

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