Published listings aren't showing

This topic contains 12 replies, has 3 voices, and was last updated by  Stiofan O’Connor 7 years, 6 months ago.

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  • October 5, 2017 at 10:58 am #398963

    Al Ferguson
    Free User
    Post count: 12

    HI There,

    New to GD and trying to get my non-techy head round it.

    When I try to add a listing, I go through all the steps, review it and then click publish but it doesn’t show on the map afterwards. I also don’t get an email as the admin saying that a new listing has been submitted. I’ve changed the settings in Design > Listings > New Listing default status but that hasn’t made a difference.

    I also can’t seem to get my icons showing on the map, even for the dummy data I uploaded?

    Some help ASAP would be much appreciated – thanks in advance.

    October 5, 2017 at 12:27 pm #398996

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    October 5, 2017 at 1:12 pm #399009

    Al Ferguson
    Free User
    Post count: 12
    This reply has been marked as private.
    October 5, 2017 at 2:17 pm #399018

    Kor
    Moderator
    Post count: 16516

    Hi there,

    I can’t seem to find any issues with your GD setup. I’ll get a developer to check on this.

    Thanks!

    October 5, 2017 at 4:02 pm #399031

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I can’t see any problems either, please provide FTP details and i will debug the problem.

    Thanks,

    Stiofan

    October 5, 2017 at 4:24 pm #399038

    Al Ferguson
    Free User
    Post count: 12

    Forgive me, what are the FTP details?

    When you say you can see any problems, is it allowing you add a listing and showing on the map? Or you mean you can’t see the cause of that problem?

    October 5, 2017 at 4:29 pm #399042

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Al,

    Sorry i mean i can’t see any problems with your setup.
    FTP (File Transfer Protocol) Is just a user name and password you get with your hosting so you can add/remove files.

    Stiofan

    October 5, 2017 at 4:44 pm #399043

    Al Ferguson
    Free User
    Post count: 12

    Ah ok – so it’s not me neing crazy! Ha!

    Where would I find the FTP details?

    October 5, 2017 at 4:56 pm #399047

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I managed to track down the problem, sessions are not set up right on your server.
    I have added a small test script to your site to check when its fixed:
    http://thedadnetwork.co.uk/404/?test-sessions=true

    Please ask your host to fix your PHP Sessions, everything should work after that 🙂

    Thanks,

    Stiofan

    October 5, 2017 at 5:00 pm #399048

    Al Ferguson
    Free User
    Post count: 12

    Do I just simply ask them to ‘fix my PHP sessions?’

    Apologies for being so amatuer!!

    October 5, 2017 at 5:17 pm #399053

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Yeah pretty much 🙂 You can refer them to that link also: http://thedadnetwork.co.uk/404/?test-sessions=true

    Thanks,

    Stiofan

    October 5, 2017 at 6:24 pm #399080

    Al Ferguson
    Free User
    Post count: 12

    Seems to all be sorted – thank you 🙂

    October 6, 2017 at 10:25 am #399216

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Great! 🙂

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