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ReCaptcha issues

This topic contains 10 replies, has 3 voices, and was last updated by  Kiran 4 years, 8 months ago.

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  • February 24, 2020 at 12:51 pm #531934

    Dale
    Full Member
    Post count: 96

    Good Day,

    I am having endless issues with ReCaptcha.

    I am not sure what exactly happened but I think it started after activating
    Autoptimize plugin as recommended by GeoDeirectory. I have the ‘Enable Autoptimize configuration per site’ active.

    I have a 10 site multisite and users are unable to post listings.

    Before the issue occurred I was not using GeoDirectory Captcha plugin but rather UsersWP Captcha plugin and everything worked fine for many months.

    Then when the issue occurred; – I deactivated Autoptimize plugin although this did not fix the issue.

    I then deactivated UsersWP Captcha and started using GeoDirectory Captcha. This worked fine for a few weeks and not the issue has reoccurred although users can log in but not post a listing.

    Please help me here with best recommendations. Which Recaptcha should I use for my multisite and could Autoptimize plugin actually be the culprit here?

    February 24, 2020 at 1:17 pm #531937

    Dale
    Full Member
    Post count: 96
    This reply has been marked as private.
    February 24, 2020 at 8:29 pm #532011

    Alex Rollin
    Moderator
    Post count: 27815

    We haven’t had any reports that match that case exactly.

    I recommend you try with V2 visible using the “I’m not a Roboto” checkbox, with the same key and settings for both plugins.

    You can use both plugins together, just make sure the settings don’t overlap, that you haven’t used both on the same wp login form, for example.

    March 5, 2020 at 10:01 am #533706

    Dale
    Full Member
    Post count: 96
    This reply has been marked as private.
    March 5, 2020 at 9:25 pm #533859

    Alex Rollin
    Moderator
    Post count: 27815

    I will ask the developers about this, but, I think you should first disable the ReCaptcha on the add-listing form. You don’t need 2 ReCaptcha on the same page, and that isn’t supported by Google either. You should only load it once per page.

    March 6, 2020 at 7:00 am #533943

    Dale
    Full Member
    Post count: 96

    Hi Alex,

    Thanks for your reply. That makes a lot of sense although the ReCaptcha does not load on this page as the form is not present because the user is not logged in yet. ReCaptcha only loads in the bottom right-hand corner when you click the login link which creates the login modal popup which has that red-bar error; – which usually has an error message in it but not in this one (maybe a clue to your developers there).

    I have disabled the ReCaptcha on the ‘Add Listing’ page. Remember this is a multisite and I’ve only disabled it for the site ID of the links posted previously.

    Disabling the ReCaptcha on the ‘Add Listing’ page has not fixed the problem.

    I look forward to your reply.

    Kind regards,
    Dale

    March 9, 2020 at 12:51 pm #534401

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    March 9, 2020 at 2:46 pm #534432

    Dale
    Full Member
    Post count: 96

    Hi Kiran,

    Hope you well.

    3rd party admin access to the site is not allowed unfortunately.

    Regards,
    Dale

    March 11, 2020 at 1:17 pm #534854

    Kiran
    Moderator
    Post count: 7069

    Hi,

    Provide us staging(dev) site access if you have. Without admin access we can chwck what causing issue.

    Kiran

    March 12, 2020 at 9:56 am #534948

    Dale
    Full Member
    Post count: 96

    Hi Kiran,

    Unfortunately I don’t have an up to date staging site at this stage and I presume even if I did have a staging site it would still reveal several Licensed software and API keys use on the site so don’t think that would be allowed either.

    I hope to create another GeoDirectory in the near future with a similar setup that won’t have the access restrictions I currently have on my site and will be able to give you access to that one.

    Please keep this thread live until then.

    Thanks again.
    Dale

    March 12, 2020 at 10:20 am #534950

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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