Refund request

Hi

Further to your response I am sorry that I did not understand the refund policy. I thought that “30-day money back guarantee!” meant that if I was unhappy with the product I could have a refund.

I now understand when you say that “I noticed that you didn’t ask for support. Allowing us to help you overcome what’s probably something simple for us, is a requirement of our refund policy” means I need to raise a support ticket with a specific issue which I am now doing. I must admit I did not read the refund policy in full before purchasing.

This is my second attempt of working with this application. I was keen to make this work for me, I thought I would give it another go. The money back guarantee gave me the confidence to do this. I put a weekend aside to get to grips with it, but I still found it to be complicated and confusing. I don’t find it intuitive and the videos are out of date as they don’t represent how the the application currently works. e.g the starter directory is not referred to. While the documentation is very wordy and I don’t find it easy to follow.

I recognise this maybe inadequacy on my part, which is why I contacted directly rather than posting my dissatisfaction with the product on an open forum.

I really did want this to work for me and I recognise it is probably my lack of ability in following instructions that is at fault.

Whether this means I do not qualify for a refund I wait to hear from you
Thank you