Refund Request

This topic contains 5 replies, has 3 voices, and was last updated by  Stiofan O’Connor 7 years, 6 months ago.

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  • March 4, 2018 at 6:46 am #420201

    Linda Sutton
    Expired Member
    Post count: 19

    Hello

    Originally I emailed for a refund request but as everything is public around here…..

    Yes it’s outside the 30 days. I spent a weekend on it, was too hard so gave up.Months later I figured I’d paid for it so deserves another try…

    Disappointed!!! I can’t submit private support requests, even though I pay for premium support. May not bother most but I’m a very private person, I don’t post publicly (yep very rarely, even on facebook) and I certainly don’t want everyone seeing my posts and how many replies I’ve made.

    I pay $5 a month for hosting and they provide private support….what are you providing again?
    I pay a one off $200 fee for my theme includes updates and private support. You charge $200 a year and what are you providing again? That’s right, that’s not a good business model lol

    It’s disgraceful but inspirational at the same time…how you can be charging what you do and providing what you do!!! I’m…..without words!!!

    I got told to hire a developer if I wanted to submit a private support request….isn’t that what I pay over $200 a year for? I was gobsmacked!!!! I wasn’t asking how to re-design the plugin…I was asking for a private way to ask for general support with YOUR plugin.

    The service was sold with ‘Premium Support’ and that’s not what you offer, so I’m entitled to my refund please as the product or service is not as advertised!!!!

    Regards
    Linda

    March 4, 2018 at 7:02 am #420203

    Linda Sutton
    Expired Member
    Post count: 19

    Bump

    March 4, 2018 at 7:10 am #420207

    Guust
    Moderator
    Post count: 29970

    Please see our refund policy and link to ask refunds at https://wpgeodirectory.com/refund-policy/

    Thanks

    March 4, 2018 at 9:17 am #420215

    Linda Sutton
    Expired Member
    Post count: 19

    So I can privately ask for a refund…just not support!!!

    Nahh!!! I think requests for refunds should be public as well, after all that’s the business model right!!!
    Please respond to my refund request below!!

    March 4, 2018 at 9:23 am #420216

    Guust
    Moderator
    Post count: 29970

    The accounting people do not work in the weekend, they will get to your refund request as soon they come online. Please make sure you submitted it using the form at https://wpgeodirectory.com/refund-policy/

    Thanks

    March 4, 2018 at 9:30 am #420217

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Linda,

    Your original post can not be private but ALL your replies can be. All you need to do is make your original post something like “I have a problem with XYZ, i’ll post in private below”.

    You are attempting to ask for a refund 3 and a half months after your original 4 month membership purchase? Your reason seeming to be:
    “The service was sold with ‘Premium Support’ and that’s not what you offer, so I’m entitled to my refund please as the product or service is not as advertised!!!!”

    Even though you have posted 4 times on a Sunday (when we stated we do not provide support as per the T&Cs you agreed to at checkout) but all your support requests were answered in under and 1 hour, and 75% in under 20 minutes, all this before 8am on a SUNDAY! If that is not premium support i don’t know what is.

    We have no problem with public refund requests, if we did not believe in our products we would not offer one of the best 30 day refund policies in the business, our accounting department can only be contacted via email, hence the link to the contact form that sends them an email…

    I would suggest you read our blog post here: https://wpgeodirectory.com/dealing-with-refunds-for-digital-products-218-edition/

    Kind Regards,

    Stiofan O’Connor

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