Renewal Support forum

[lampshadeExpired Member Post count: 129]

I renewed my account for 4 months last Wednesday, yet not showing up and I presume this takes a few days to be updated?

Did not wish my account to expire and begin from scratch.

Thanks

[Stiofan O’ConnorSite Admin Post count: 22956]

Hello,

I see 3 attempts at payment on Wed but non show complete, if you can give me your paypal email in a private reply i will double check.

Thanks,

Stiofan

[lampshadeExpired Member Post count: 129]

This reply has been marked as private.

[Stiofan O’ConnorSite Admin Post count: 22956]

This reply has been marked as private.

[lampshadeExpired Member Post count: 129]

This reply has been marked as private.

[Stiofan O’ConnorSite Admin Post count: 22956]

I have renewed your licence, please on next renewal use the links in your account section.

Thanks,

Stiofan

[lampshadeExpired Member Post count: 129]

Stiofan:

Thank you, I want to confirm that you were paid for this renewal, if not, I will continue to follow up on this and get it corrected.

Thanks again!

[BJ BowenFull Member Post count: 73]

Hi there, I’m trying to renew/upgrade my membership plan. I previously bought the 4 month plan and would like to buy the year plan. I’ve entered the license key that was provided on my invoice, but it’s not working.
Please tell me what I need to do. Thank you so much for everything you do! You all have been a great help!

[PaoloSite Admin Post count: 31206]

Hi,

@lampashade you sent money to the wrong paypal account. It still works, but it shouldn’t be used. GeoDirectory paypal account for future references is: [email protected]

@bj

you can only renew a license for the same original length of the subscription you were on. So if you want to renew it, it can only be a 4 month.

If you want to move to a 12 month subscription, you must buy a new membership and new license keys will be issued.

If you do that, you’ll need to change the license keys in GeoDirectory >> Auto Updates / Licensing

Thanks

[BJ BowenFull Member Post count: 73]

Will do! Thanks! Just wanted to make sure.

[PaoloSite Admin Post count: 31206]

You are welcome 🙂

[BJ BowenFull Member Post count: 73]

sorry… this is probably a super dumb question… where do I put the license key for the full membership. I see where I put the individual licenses for specific add ons, but I don’t see where to put the membership license.

[PaoloSite Admin Post count: 31206]

There are only fields for individual licenses…

Thanks

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