Requesting refund for renewal charge for invoice #530160

This topic contains 2 replies, has 3 voices, and was last updated by  Paolo 6 years, 11 months ago.

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  • April 20, 2018 at 12:53 pm #427389

    Ian Fulgar
    Expired Member
    Post count: 1

    Hi. I would like to refund the invoice #530160 dated April 14, 2018 in the amount of $199.00. I didn’t know that it was auto-renewal. I am not using this anymore. I wasn’t even sent a receipt in my email last April 14, 2018. I saw it just now when I saw my credit card statement.

    Your reminder email sent last April 7, 2018 only said:
    “Hello <name deleted>,
    Your subscription for Membership – 12 Months will renew on April 14, 2018.
    This is just a friendly reminder 🙂
    The GeoDirectory Team”

    It didn’t even mention or reminded me that it will be automatically be charged in my credit card on renewal date.

    Please facilitate the refund.

    Thanks.

    April 20, 2018 at 1:21 pm #427391

    Guust
    Moderator
    Post count: 29970

    Please use our refund request page accessible from https://wpgeodirectory.com/refund-policy/

    Thanks

    April 20, 2018 at 3:56 pm #427414

    Paolo
    Site Admin
    Post count: 31211

    How can we make it clearer?

    Your subscription for Membership – 12 Months will renew on April 14, 2018.

    What did you think that mean?

    The refund has been processed.

    Thanks

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