40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Search not working + title in bubbles

This topic contains 11 replies, has 3 voices, and was last updated by  Kiran 6 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • July 16, 2018 at 2:30 pm #438644

    Benjamin
    Full Member
    Post count: 67

    Hello!
    For some reason the search on out Directory is always returning “No Records Found” to any search. This happens even when Advanced Search is disabled, and when all plugins but the Geodirectory plugins are disabled. At one point the search was working fine, I’m not sure what could’ve happened to break it.

    Less important, but while I’m here, is there any way to add the title of the listings to the map bubbles?

    July 16, 2018 at 3:04 pm #438657

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    July 16, 2018 at 3:51 pm #438664

    Benjamin
    Full Member
    Post count: 67
    This reply has been marked as private.
    July 16, 2018 at 4:43 pm #438672

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    can you share steps to recreate the issue?

    I search from the GD Home page for vitec and got results

    July 16, 2018 at 4:44 pm #438673

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    July 16, 2018 at 5:11 pm #438681

    Benjamin
    Full Member
    Post count: 67

    When I searched “test” (which there is two places named Test 1 and Test 2) nothing shows in the results. Also, when I try to use the Distributors dropdown or the category dropdown I get no results for those either.
    Edit: Also, when doing the search you said you did, it only returned 3 of the 5 results that should’ve matched that word.

    July 16, 2018 at 5:26 pm #438685

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    the site continues to use locations as categories. I see the two fields added on the search bar.

    I will flag this issue for the developers, as they may know more about why search would be having issues.

    July 16, 2018 at 6:12 pm #438692

    Benjamin
    Full Member
    Post count: 67

    Alright, so no solution for now? I may go back to our local site and see what happens if I resinstall Geodirectory, and re-enter all the data and settings again, since we’re still in beginning stages of adding data. I’ll let you know what happens then.

    Could I get some help on my other question too?:
    Our map bubbles don’t have the title of the place in them. I’ve seen some screenshots where the bubbles seem to default have the titles in them, but that doesn’t seem to be the case with ours. How can we add the titles to our map bubbles?

    July 17, 2018 at 5:56 am #438749

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    July 17, 2018 at 2:23 pm #438789

    Benjamin
    Full Member
    Post count: 67
    This reply has been marked as private.
    July 17, 2018 at 4:06 pm #438813

    Benjamin
    Full Member
    Post count: 67

    I don’t know why, but the titles in the map bubbles are now showing up. I’ve edited the CSS to get the other changes I wanted on it.

    And again publicly, in case anyone needs it, I got the search to work by going to GD Tools and then running ‘reload countries table’.

    Thanks for the help!

    July 18, 2018 at 3:55 am #438866

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount