Send Enquiry not being delivered

This topic contains 12 replies, has 3 voices, and was last updated by  Kiran 6 years, 9 months ago.

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  • August 29, 2017 at 8:57 pm #393413

    Tim Sanford
    Full Member
    Post count: 157

    Hi,

    When I attempt to send an enquiry, the mail isn’t sent to the listing email. Additionally, I have the admin bcc copy enabled and I do receive that one. I found this thread https://wpgeodirectory.com/support/topic/send-enquiry-not-working/
    but I wasn’t unable to make any meaningful progress with it. Could you help me with this please?

    August 29, 2017 at 8:59 pm #393414

    Tim Sanford
    Full Member
    Post count: 157
    This reply has been marked as private.
    August 29, 2017 at 10:31 pm #393419

    Guust
    Moderator
    Post count: 29970

    The fact you receive the copy should mean that both are sent, but maybe not received – which may be for heaps of reasons only in control of the recipient [marked as spam etc]

    Please install this plugin before sending another Send Enquiry: https://wordpress.org/plugins/email-log/
    If it shows in the email log then it has been sent.

    Thanks

    August 30, 2017 at 12:22 am #393429

    Tim Sanford
    Full Member
    Post count: 157

    Thank you for the fast reply.

    Ok, the plug-in indicates that it’s being sent. I have an account I’m trying to send to which is a personal one(I haven’t previously marked it as spam). Is there any way to debug it further to determine the cause of that? or might you have any advise outside of Geodirectory?

    August 30, 2017 at 1:08 am #393430

    Guust
    Moderator
    Post count: 29970

    You can contact the mail server people of the personal email, and ask them why it is not received.
    Or check if there is a bounce somewhere in your sent mail logs from the server that sends the emails.
    Thanks

    August 30, 2017 at 9:11 pm #393574

    Tim Sanford
    Full Member
    Post count: 157

    I checked my mail logs, it seems both go out. I also contacted my hosting provider for support but they didn’t turn up much. I also checked a few reputation services and we seem to be in good standing but I don’t have a solution just yet. Godaddy suggested it may be an issue on the Geodirectory side(per image attached)

    Is there anything we can do for this?

    August 30, 2017 at 10:42 pm #393587

    Guust
    Moderator
    Post count: 29970

    If the emails are sent, then it cannot be GD or even WP or even your host’s problem.
    The problem is at the receiving end. You can contact the mail server people of the personal email [the receiver – not sender], and ask them why it is not received, and why it is not bounced either, or where it actually is.

    Have you tried sending an enquiry to any other email address, and is that received?
    Have you tried varying the text of the sent mail to prevent it being marked as spam.

    Thanks

    August 30, 2017 at 11:37 pm #393598

    Tim Sanford
    Full Member
    Post count: 157

    Have you tried sending an enquiry to any other email address, and is that received?
    I’ve tried it with a few different ones(gmail by coincidence), they have not ended up in spam in any of those cases.

    Have you tried varying the text of the sent mail to prevent it being marked as spam.
    Yes, I’ve tried a couple different versions during my tests.

    I’ve searched but I don’t know how to contact the gmail mail servers of the test case users to see the reason why and what is being bounced 🙁

    August 30, 2017 at 11:48 pm #393603

    Guust
    Moderator
    Post count: 29970

    It is really nothing any of us or you can do anything about.
    Only whoever controls the recipients mail can do something about it.
    If it has nothing to do with your setup, and other emails are working fine, then all there is to suggest is that the recipient should change email providers, if he knows people are sending emails to him and he cannot get them.

    September 1, 2017 at 12:01 am #393867

    Tim Sanford
    Full Member
    Post count: 157

    Hey Guust, thanks again for your help on this matter, I really appreciate the support you guys offer. I have one last question, where can I get a copy of the base geodirectory_template_actions.php file?

    There was a time when I was trying to relocate the send enquiry box and it’s possible I messed up something on my end. I attempted to send listing to friend and that worked just fine, which leads me to believe that the email isn’t being rejected.

    September 1, 2017 at 12:18 am #393871

    Guust
    Moderator
    Post count: 29970

    Download a ZIP file from https://wordpress.org/plugins/geodirectory/ and find any clean file in there.
    Thanks

    September 1, 2017 at 7:58 pm #394000

    Tim Sanford
    Full Member
    Post count: 157

    Hey Guust, can you tell me what other files interact with geodirectory_template_actions.php or where the js that handles the sending of mail is located?

    September 4, 2017 at 4:39 am #394140

    Kiran
    Moderator
    Post count: 7069

    Hi Tim,

    – Code for “Send Enquiry” popup form here: https://github.com/GeoDirectory/geodirectory/blob/master/geodirectory-templates/popup-forms.php#L117
    – JS code that opens popup form on click action is here: https://github.com/GeoDirectory/geodirectory/blob/master/geodirectory-assets/js/post.custom.js#L107 (post.custom.js is minified to JS file post.custom.min.js)
    – PHP function that handles request and sends email after enquiry form submitted: https://github.com/GeoDirectory/geodirectory/blob/master/geodirectory-functions/custom_functions.php#L223

    Thanks,
    Kiran

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