Send enquiry not working

This topic contains 11 replies, has 4 voices, and was last updated by  Paolo 9 years, 3 months ago.

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  • June 10, 2015 at 6:21 pm #42090

    Sara Graybill
    Buyer
    Post count: 18

    I’ve built the following site: http://utilitymarketconnections.com/service-providers/customer-information-systems-cis/wipro-llc/

    When I click send enquiry on this page, I get an admin bcc but the email does not receive the enquiry.

    June 10, 2015 at 8:04 pm #42105

    Simone
    Expired Member
    Post count: 3515

    Hello Sara, have you checked the spam folder?

    June 11, 2015 at 7:03 pm #42264

    Sara Graybill
    Buyer
    Post count: 18
    This reply has been marked as private.
    June 12, 2015 at 6:12 pm #42397

    Simone
    Expired Member
    Post count: 3515

    Hi Sara, just tried to add a new Service Provider with my email, and tried to send an enquiry and I instantaneously got it in my inbox (see attach)
    Check if the email in the listing you gave me earlier has a correct email

    June 15, 2015 at 12:51 pm #42537

    Sara Graybill
    Buyer
    Post count: 18

    So strange, I’ve changed the email field on both Bridgevine and Wipro service providers to mine and tested it and I’m not getting anything to my email, even my spam folder. I’ve tested it with yahoo and gmail email addresses. I’ve also tested it logged in and logged out. I’m not sure what I’m doing wrong.

    June 15, 2015 at 2:46 pm #42553

    Paolo
    Site Admin
    Post count: 31206

    I also just did a test by changing the email address for Wipro Technologies listings to our email address, sent an enquiry form (I was logged in as you) and it worked flawlessly. (see image attached).

    We can’t fix what we can’t recreate unfortunately…

    June 15, 2015 at 2:52 pm #42556

    Sara Graybill
    Buyer
    Post count: 18

    I just tried it again and it’s working. Not sure what I did differently. Thanks for looking at it for me.

    June 15, 2015 at 3:04 pm #42560

    Paolo
    Site Admin
    Post count: 31206

    thank you for letting us know! 🙂

    July 28, 2015 at 9:00 am #47202

    Najlepše Devojke Istočne Srbije
    Free User
    Post count: 2

    Send Enquiry Send To Friend and do not function. My settings: SITE BCC OPTIONS ( Send to Friend – yes, Email enquiry – yes), PLACE SETTINGS ( e-mail, is active – yes ).

    I use the theme Avada and Voocommerce.
    Urgently need help !
    Thanks

    July 28, 2015 at 4:03 pm #47274

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide a URL and wp admin credentials and we will have a look.

    Thanks

    p.s. it’s always better to open your own support request rather than posting on an old resolved support request from another member.

    July 28, 2015 at 5:14 pm #47290

    Najlepše Devojke Istočne Srbije
    Free User
    Post count: 2
    This reply has been marked as private.
    July 28, 2015 at 6:57 pm #47316

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I tried changing the email address in wordpress general setting to mine to see if any other action that normally trigger a notification was working and they are not. Comment, user registration, nothing…

    Your server isn’t sending out emails. Many members solved with a SMTP plugin for the outgoing mails. You will find many examples here: https://wpgeodirectory.com/support/search/?bbp_search=smtp

    Let us know,

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