send inquiry check box is not visible

This topic contains 36 replies, has 6 voices, and was last updated by  Javier Solorzano 8 years ago.

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  • October 14, 2017 at 1:13 am #400586

    Javier Solorzano
    Expired Member
    Post count: 117

    Hi,

    1) I noticed that the ” send inquiry” option is not available under ” prices and payments” for a given package option. I only see the ” send to friend” checkbox but nothing for ” send inquiry”.

    However, i do see the ” send inquiry” link when I add a listing so it’s somehow default to checked.

    2) when I uncheck the ” send to friend” checkbox, the link still appears in the listing. Looks like it’s not responding to the checkbox.

    Thanks,

    October 14, 2017 at 1:19 am #400588

    Joy
    Buyer
    Post count: 1076

    “Send Inquiry” is set by default and is only visible when a listing has an email address input. Only “Send to Friend” can be adjusted through the price packages.

    When you uncheck the “Send to Friend” is the listing that you’re looking at the corresponding price package that you have edited? Also, make sure you clear your cache to get the updated page version.

    October 14, 2017 at 1:21 am #400589

    Guust
    Moderator
    Post count: 29970

    The “Send Enquiry” link is triggered by the default “Email” custom field.
    Changing a setting in a price package may require re-publishing or re-setting WP permalinks before you will see the changes on the listings.

    Thanks

    October 14, 2017 at 1:33 am #400595

    Javier Solorzano
    Expired Member
    Post count: 117

    Hi Joy,

    I am sure I am editing the correct CPT and I just verified again that the ” send to friend” box is not working. I cleared my cache as well. Same result. I also checked, saved, and unchecked, saved and the listing still shows the same thing.

    I also added a new listing and it has it by default for that particular CPT.

    Any other suggestions?

    October 14, 2017 at 1:39 am #400596

    Joy
    Buyer
    Post count: 1076

    Maybe try what Guust suggested and reset your permalinks. 🙂

    Oh also, make sure your using the most current version of the plugin. I just had some issues earlier today with an outdated plugin.

    October 14, 2017 at 2:01 am #400599

    Javier Solorzano
    Expired Member
    Post count: 117

    I did that, but nothing. I reset the permalinks and then cleared cache again and the ” send to friend” option is still there for a listing that does not have it set to ” yes”.

    I just updated the custom post type plugin and still same issue.

    October 14, 2017 at 2:05 am #400600

    Joy
    Buyer
    Post count: 1076

    Sorry Javier, I’m not sure what it could be. A moderator is going to have to have a look at your setup to see if there are any conflicts.

    You could post your website with your admin credentials in a private reply so that when someone from the team comes online, they can readily assist you.

    October 14, 2017 at 2:06 am #400601

    Javier Solorzano
    Expired Member
    Post count: 117

    I’ll do that. Thanks for the feedback. It seems it’s something simple that needs an update and it should work.

    October 14, 2017 at 2:07 am #400602

    Joy
    Buyer
    Post count: 1076

    Yes, normally it should work as you expect it to. Something must be a amiss. Good luck. 😉

    October 14, 2017 at 2:11 am #400603

    Javier Solorzano
    Expired Member
    Post count: 117

    This is for a moderator:

    Please let me know if you have any other suggestions and if you need my credentials, let me know as well and I’ll send.

    October 14, 2017 at 4:11 am #400604

    Guust
    Moderator
    Post count: 29970

    Yes, please add URL and WP admin details in a private reply and we will have a look.
    Also, add details of the listing in question we need to review.

    Thanks

    October 14, 2017 at 4:24 am #400609

    Javier Solorzano
    Expired Member
    Post count: 117
    This reply has been marked as private.
    October 14, 2017 at 4:47 am #400610

    Guust
    Moderator
    Post count: 29970

    Mmmm, that may be specific to Supreme. I’ll get a developer to have a closer look after the weekend.
    Thanks

    October 14, 2017 at 4:50 am #400611

    Javier Solorzano
    Expired Member
    Post count: 117
    This reply has been marked as private.
    October 14, 2017 at 9:53 am #400638

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please send them.

    Stiofan

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