Send to friend option not working

This topic contains 11 replies, has 3 voices, and was last updated by  Stiofan O’Connor 7 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • September 30, 2017 at 8:14 am #398216

    Bhadrajith Gunathilake
    Free User
    Post count: 29

    Hi,

    I recently migrated my site to Cloudways from inmotion shared hosting.
    When it was on inmotion, the option Send to friend on detail page was working correctly. However not it is not working. I do not get any confirmation messages either. cannot find where did I wrong. When I publish a post (place) the notification email sending to the inbox correctly.
    pls. help (my site: https://www.slplaces.com/)

    Thanks

    September 30, 2017 at 12:30 pm #398248

    Guust
    Moderator
    Post count: 29970

    Make sure to use one of Cloudways email addons.

    Thanks

    September 30, 2017 at 3:00 pm #398273

    Bhadrajith Gunathilake
    Free User
    Post count: 29

    I have set up both Rackspace and Elastic Email.
    Thanks

    October 1, 2017 at 1:05 am #398335

    Guust
    Moderator
    Post count: 29970

    I suggest you check with Cloudways to make sure everything is set up correctly.
    If it was working correctly before, it must be a Cloudways related issue.
    Thanks

    October 2, 2017 at 3:43 pm #398495

    Bhadrajith Gunathilake
    Free User
    Post count: 29

    I checked with cloudways. Everything is correct with cloudways.Emails are sending correctly from the site, excep “send to friend” option.
    I cannot figure out the reason.

    Thanks

    October 2, 2017 at 11:10 pm #398568

    Guust
    Moderator
    Post count: 29970

    Can you post your WP admin details in a private reply, then a developer can have a closer look for you.

    Thanks

    October 3, 2017 at 3:07 am #398590

    Bhadrajith Gunathilake
    Free User
    Post count: 29
    This reply has been marked as private.
    October 3, 2017 at 8:45 am #398604

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check now, your site url was set as http instead of https, so when submitting the form it was submitting to http but redirecting to https and losing the data.

    Thanks,

    Stiofan

    October 3, 2017 at 9:06 am #398605

    Bhadrajith Gunathilake
    Free User
    Post count: 29

    Hi,
    Thanks for the time taken to look into this.

    When I ask to change the site url to https, Cloudways engineer ask not to change it (Edited the htdocs directed http to https istead). I have no idea about why they did not recommend to change it. Apparently it is working fine after changing too. I’m using cloudways “Let’s Encrypt SSL Certificate”.

    What should I do? Is it okay to keep both urls as https?

    Thanks.

    October 3, 2017 at 11:31 am #398614

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    i see no reason it should not be changed, and many reasons it should be…

    October 3, 2017 at 1:40 pm #398621

    Bhadrajith Gunathilake
    Free User
    Post count: 29

    Okay. Now the mails are sending correctly. 🙂
    Thanks

    October 3, 2017 at 2:14 pm #398622

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You are welcome! 🙂

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount