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Sidebar Not Showing

This topic contains 21 replies, has 4 voices, and was last updated by  Kiran 5 years, 4 months ago.

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  • July 17, 2019 at 4:23 pm #498211

    Hui Ling Tan
    Expired Member
    Post count: 349

    Hi,

    I’ve read through your entire documentation but can’t find a solution to my problem.

    It is written in the GD Docs that GD works with the themes sidebars if it is built into the templates, and to use Appearance – Widgets. I did both, and under my page options I’ve also selected the sidebar to be shown but it’s still not coming up in my GD pages. Can you please help me take a look?

    July 17, 2019 at 4:25 pm #498212

    Hui Ling Tan
    Expired Member
    Post count: 349
    This reply has been marked as private.
    July 17, 2019 at 6:40 pm #498239

    Paolo
    Site Admin
    Post count: 31206

    WHich sidebar do you want to use? Currently you the Serarch result page sidebar (auto-selected).

    Let us know.

    Thanks

    July 17, 2019 at 6:41 pm #498240

    Paolo
    Site Admin
    Post count: 31206

    Actually changing that doesn’t appear to be working. The developers have been alerted.

    Thanks for your patience,

    July 18, 2019 at 12:50 am #498299

    Hui Ling Tan
    Expired Member
    Post count: 349

    Thanks Paolo. I wanted to use the gd_dining sidebar for the Details page. But like you said, changing it didn’t make it work.

    July 18, 2019 at 12:56 pm #498380

    Kiran
    Moderator
    Post count: 7069

    Hello Hui,

    This has been fixed and it will be in next release.

    Provide us FTP credentials if you want me to apply patch on your iste.

    Kiran

    July 18, 2019 at 1:54 pm #498404

    Hui Ling Tan
    Expired Member
    Post count: 349
    This reply has been marked as private.
    July 18, 2019 at 2:19 pm #498410

    Kiran
    Moderator
    Post count: 7069

    Please try now after clearing your browser cache.

    July 18, 2019 at 2:29 pm #498413

    Hui Ling Tan
    Expired Member
    Post count: 349

    It works now. Thank you so much!

    July 18, 2019 at 2:49 pm #498416

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    July 18, 2019 at 3:19 pm #498424

    Hui Ling Tan
    Expired Member
    Post count: 349
    This reply has been marked as private.
    July 18, 2019 at 3:55 pm #498431

    Paolo
    Site Admin
    Post count: 31206

    🙏

    July 30, 2019 at 2:01 pm #500343

    Hui Ling Tan
    Expired Member
    Post count: 349

    Hi,

    After the patch the website went through a series of issues.

    I had had some customisation work done a long time ago and they disappeared after the patch.

    1) Search results page
    I had some work done so that the custom search filters appear in a column on the left (I started a thread on this because I thought this was a function that came with the Advanced Search plugin. But after your developers didn’t seem to get what I was saying, I checked on my work log and realised that this was actually customisation work I had my developer do a while back.

    2) Front page
    pls refer to attached

    3) Received email from wordpress on the same day regarding a fatal error on GD Advanced Search plugin, and a few days later another WP email regarding fatal error on GeoDirectory Ajax Duplicate Alert plugin.

    We couldn’t find out what went wrong so I restored the website back to before the patch was applied, so now my sidebars are not appearing again.

    A) Do you think the issues have to do with the patch?
    B) Could you help me apply the patch again or provide instructions for how to do it?

    July 30, 2019 at 2:07 pm #500345

    Hui Ling Tan
    Expired Member
    Post count: 349
    This reply has been marked as private.
    July 30, 2019 at 6:01 pm #500414

    Alex Rollin
    Moderator
    Post count: 27815

    The patch would not have effected anything except whether a sidebar shows or not.

    The patch was for a fix that is part of 20065 so just update GD to get the fix for your theme. If that update doesn’t fix the sidebar issue please write back and let us know. (Be sure to clear cache!)

    1. That is not a GD feature so you would need to contact your developer to set up custom funcitonality.

    2. If you are looking for a search widget you can use GD Search

    3. We have checked into these reports and done our diligence. As mentioned in the other topic please let us know if you see any issues with GD functionality.

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