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Site has crashed after installing plugins

This topic contains 9 replies, has 3 voices, and was last updated by  Stiofan O’Connor 9 years, 5 months ago.

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  • Author
    Posts
  • January 20, 2016 at 10:28 pm #69654

    greenscotland
    Free User
    Post count: 4

    Hi, I have just purchased your full set of plugins and installed them with the Whoop theme/Buddypress/BBpress on my site. All was going fairly well and then the site crashed. I have tried to deactivating and reactivating the plugins one by one, but I can´t seem to resolve the issue. What do you suggest? Can you take a look http://www.greenscotland.org and advise. Thanks

    January 20, 2016 at 10:38 pm #69658

    Guust
    Moderator
    Post count: 29970

    Can you turn off GD Booster?
    And post your admin details in a private reply? Thanks.

    January 21, 2016 at 10:02 am #69695

    greenscotland
    Free User
    Post count: 4
    This reply has been marked as private.
    January 21, 2016 at 7:23 pm #69805

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I activated GD Booster but i quickly got blocked from your site, the css and js urls seems to be redirecting home, so i disabled the 404 redirect home plugin and then they give a 404, this file exists but is not found which is either a security plugin or a server security rule http://greenscotland.org/wp-content/plugins/geodir_gd_booster/booster_css.php

    You need to find out what is blocking access to this file and stop it. You should also check the security logs to figure out why i was blocked and disable that rule as it seems to be giving a fals positive. (ip: 86.141.149.62)

    Thanks,

    Stiofan

    January 22, 2016 at 6:13 am #69888

    greenscotland
    Free User
    Post count: 4

    Hi Stiofan,
    Thanks a lot for taking a look and your advice.
    Sorry, but I don’t know how to do what you have asked.
    I have disabled my Wordfence security plugin but that doesn’t seem to make any difference.
    Could you give me a little bit more help as to how exactly I should or could find out what is causing the problem.
    Should I contact my hosting company to check the server security?
    Thanks,
    Adam

    January 22, 2016 at 11:06 am #69928

    greenscotland
    Free User
    Post count: 4

    Hi again,
    Do you guys offer the possibility of paying you for your time to correctly set up a Geodirectory site?
    It would be good to know as I can see myself wasting a lot of time fiddling about when you could sort it out quickly.
    Please let me know and an idea of your rate.
    Thanks,
    Adam

    January 22, 2016 at 1:16 pm #69982

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    January 22, 2016 at 1:50 pm #69987

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Adam,

    You need to contact your host and ask why this file is throwing a 404 instead of resolving: http://greenscotland.org/wp-content/plugins/geodir_gd_booster/booster_css.php That is all you really need to tell them and they should be able to track it down.

    Stiofan

    January 23, 2016 at 12:45 pm #70194

    greenscotland
    Free User
    Post count: 4

    Hi,
    My hosts said this: We have no idea, it’s not a security precaution as this would give a 403 not a 404. This is just “not found”. Plugin conflict maybe? The logs don’t show much I’m afraid.
    Should I push them further or is there anything else I can do?
    What do you suggest?
    Thanks,
    Adam

    January 23, 2016 at 12:50 pm #70196

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Adam, the file is there You can check files in the same folder: http://greenscotland.org/wp-content/plugins/geodir_gd_booster/license.txt

    It could be a permission problem or it could be a plugin has added some rules to the .htaccess file. If you provide FTP i can give those a check, or you can ask your host to.

    Thanks,

    Stiofan

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