Site is Down – Scripting Error

This topic contains 18 replies, has 3 voices, and was last updated by  Paolo 8 years, 2 months ago.

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  • January 27, 2017 at 6:32 pm #350705

    Ron Lenox
    Buyer
    Post count: 230

    Just got off the phone with my ISP. My website is completely down.

    They sent me a screen print of the error message – it is attached.

    January 27, 2017 at 6:44 pm #350708

    Ron Lenox
    Buyer
    Post count: 230

    Warning: require(/home/content/p3pnexwpnas08_data02/17/2626217/html/wp-includes/class-wp-query.php): failed to open stream: Permission denied in /home/content/p3pnexwpnas08_data02/17/2626217/html/wp-settings.php on line 151

    Advertising And Marketing Services In San Miguel De Allende

    Fatal error: require(): Failed opening required ‘/home/content/p3pnexwpnas08_data02/17/2626217/html/wp-includes/class-wp-query.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/p3pnexwpnas08_data02/17/2626217/html/wp-settings.php on line 151

    January 27, 2017 at 6:48 pm #350710

    Ron Lenox
    Buyer
    Post count: 230

    504 (Gateway Timeout) Error

    This page error has the following parameters:
    clientIP – 68.96.94.26
    gatewayHostname – starkgate-p04
    originDomain – http://www.discoversma.com
    resolveOriginDomain – discoversma.com

    January 27, 2017 at 6:59 pm #350715

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Ron,

    Does not seem like a GD problem, seems like some WP files might be corrupt or have the wrong permissions.

    Stiofan

    January 27, 2017 at 7:01 pm #350716

    Ron Lenox
    Buyer
    Post count: 230

    OK – What do I do?

    January 27, 2017 at 7:05 pm #350718

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Try using FTP to overwrite WP (not wp-config.php) files that are missing or corrupt.

    Stiofan

    January 27, 2017 at 7:15 pm #350725

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    January 27, 2017 at 7:27 pm #350738

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Ron,

    I can’t even consistently get a blank test page to show correctly https://www.discoversma.com/test.html

    This makes me think there is something more at place or maybe it’s just caching, you really need to move from that godaddy wp hosting, it’s useless for anything other than a static site.

    Stiofan

    January 27, 2017 at 7:32 pm #350741

    Ron Lenox
    Buyer
    Post count: 230

    The Go-Daddy site has been working up until today. My first priority is to get is back working again. I can discuss other hosting options later, after my customers can access the site again.

    What is next?

    Ron Lenox

    January 27, 2017 at 8:02 pm #350755

    Ron Lenox
    Buyer
    Post count: 230

    This is a screen shot of what I see. Please help.

    January 27, 2017 at 8:07 pm #350759

    Ron Lenox
    Buyer
    Post count: 230

    I also see this on the Go-Daddy site.

    January 27, 2017 at 10:05 pm #350812

    Ron Lenox
    Buyer
    Post count: 230

    The website is up, at the moment.

    Can you help me understand what happened?

    Ron Lenox

    January 27, 2017 at 10:31 pm #350823

    Paolo
    Site Admin
    Post count: 31211

    We are glad the site is back up.

    However only Godaddy can help you understand what happened…

    Thanks

    January 27, 2017 at 10:37 pm #350825

    Ron Lenox
    Buyer
    Post count: 230

    Just so I understand before calling Go-Daddy, you did not do anything on your side?

    Ron Lenox

    January 27, 2017 at 11:03 pm #350829

    Paolo
    Site Admin
    Post count: 31211

    Absolutely nothing

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