smtp error 553-spf set up

This topic contains 5 replies, has 2 voices, and was last updated by  Kor 6 years, 5 months ago.

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  • November 5, 2018 at 10:52 am #452582

    Ian
    Expired Member
    Post count: 25

    Hi, I got an email stating

    ”
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    [email protected]
    host cluster1.us.messagelabs.com [67.219.246.96]
    SMTP error from remote mail server after end of data:
    553-SPF (Sender Policy Framework) domain authentication
    553-fail. Refer to the Troubleshooting page at
    553-http://www.symanteccloud.com/troubleshooting for more
    553 information. (#5.7.1)

    ”

    From this page http://www.symanteccloud.com/troubleshooting i can see (and understand) that i need to update my spf file, but what IP address do my emails get sent from, or what do i need to put in my spf record so that emails get accepted ok

    Cheers

    November 5, 2018 at 12:25 pm #452590

    Kor
    Moderator
    Post count: 16516

    Hi Ian,

    Thanks for your post. Please contact your hosting provider regarding this matter as there only you’ll get the best solution.

    Thanks

    November 5, 2018 at 12:26 pm #452591

    Ian
    Expired Member
    Post count: 25

    Thanks, I wasn’t sure if it was sent from the plug in, or where.
    Cheers for getting back to me.

    November 5, 2018 at 4:14 pm #452613

    Kor
    Moderator
    Post count: 16516

    Hi Ian,

    Thanks for your reply. Alright then, let us know how it goes.

    Thanks!

    November 5, 2018 at 4:19 pm #452614

    Ian
    Expired Member
    Post count: 25

    Looks like i needed to set up a new email address. Looks ok now, and hopefully time will tell, as it was working for the majority of folk before, but a few users got bounced back.
    Thanks Kor

    November 5, 2018 at 5:06 pm #452618

    Kor
    Moderator
    Post count: 16516

    Hi Ian,

    Thanks for your update and I’m glad that everything is working fine now. Let us know if you’ve any other questions.

    Thanks!

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