Social import and category selection not working

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February 12, 2018 at 11:19 am #417196

rajatonnet
Expired Member

Post count: 101

I was using it fine, but after 7/ 8 successful entries, now form has stopped working. When i try social import its keep on rotating and nothing happens and also when I select category nothing comes and even when I select region nothing show up in the city.

Please suggest the possible problem, my internet connection is working fine.

February 12, 2018 at 2:44 pm #417205

Kor
Moderator

Post count: 16516

Hi rajatonnet,

Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

Thanks!

February 12, 2018 at 2:50 pm #417206

rajatonnet
Expired Member

Post count: 101

This reply has been marked as private.

February 12, 2018 at 3:10 pm #417210

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

February 12, 2018 at 5:19 pm #417246

rajatonnet
Expired Member

Post count: 101

This reply has been marked as private.

February 12, 2018 at 6:28 pm #417258

rajatonnet
Expired Member

Post count: 101

I am not able to search as well.. on deleting the plugin which is external thumbnail I am getting an error, you can try on your own. I am not using this plugin anywhere.. thanks..

February 12, 2018 at 8:08 pm #417278

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

February 13, 2018 at 10:55 am #417354

Stiofan O’Connor
Site Admin

Post count: 22956

Yeah you seem to have a few missing core files, like wp-admin.php was missing, i reinstalled WP for you and that fixed things but i would be very concerned as to why they were missing.

Thanks,

Stiofan

February 15, 2018 at 8:16 am #417695

rajatonnet
Expired Member

Post count: 101

Thanks can I check that how this was removed on safer side.

Faced another issue today, tried installing the dashboard by uploading the pligin and got the error page not found.

Thanks!

February 15, 2018 at 3:17 pm #417784

Alex Rollin
Moderator

Post count: 27815

Hello,

let us know if there is something else we can look into. Are you saying you have another issue with an adddon?

February 16, 2018 at 7:46 am #417859

rajatonnet
Expired Member

Post count: 101

First point was related to how I can check from somewhere like server log that how these files got deleted.

Second point was the another issue that I am facing, when i try to install plugin using upload file, I am not able to install the plugin

Third issue is that again I am facing the same issue, everything was working fine till the time I got the 500 interval server error, this time I took the screenshot, this is what happened earlier as well and then some file got deleted.

After your suggestion from the wordpress itself I re installed the wordpress after which some of the features started working like map suggestions, social import or all cant say, but still when I publish after preview it gives the same attached error message and not allowing to publish the listing and all feature again stopped working.

I need to understand what is the issue and why this happening.

February 16, 2018 at 8:56 am #417876

Alex Rollin
Moderator

Post count: 27815

You can contact your host about 500 errors and server logs.

If you have files missing it is definitely a good idea to reinstall everything to make sure it all ‘there’.

To update the GD plugin by ftp, first deactivate all Addons, then deactivate GD and delete the plugin. Then upload a new copy via FTP, and activate.

February 16, 2018 at 5:30 pm #417932

rajatonnet
Expired Member

Post count: 101

They say it is a problem related to script, how did this was solved earlier, can you teach that method to me so that mean while hosting team checks that my work is not stopped. Thanks!

February 16, 2018 at 6:32 pm #417949

Stiofan O’Connor
Site Admin

Post count: 22956

All i did last time was go to Dashboard>Updates and reinstall WP, but i think you might have other files missing in other places. The best thing to do is look at the server error log, it will usually point you in the right direction.

Stiofan
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