Sort Order not working

This topic contains 21 replies, has 3 voices, and was last updated by  Dave 4 years, 10 months ago.

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  • #522562

    Dave
    Full Member
    Post count: 205

    Hi guys,

    I’m having a problem with the sorting order again on the home page widgets, however, it seems to be working ok for some locations, and not others.

    For example, if you look on this one for Kingston-upon-Hull:
    https://whatsonhub.co.uk/city/united-kingdom/kingston-upon-hull/

    You’ll see on that one, that under the ‘top picks’ row, it’s showing my 2 variations of featured events first (spotlight package and then featured), followed by highest rating, and then in event date order for up to 7 days.

    That’s set in the Event Sorting options in the Event Settings (called ‘Recommended).

    However, if you go to the East Riding of Yorkshire region:
    https://whatsonhub.co.uk/city/united-kingdom/east-riding-of-yorkshire/

    You’ll see that on the same row, it’s not showing Featured first but just highest rating. It should show Peter Pan LIVE first (just like the ‘Today’s events’ row below).

    I’m using the Listimia theme so this page is run by widgets.

    Can you help me please?

    Thanks,
    Dave

    #522563

    Dave
    Full Member
    Post count: 205
    This reply has been marked as private.
    #522579

    Alex Rollin
    Moderator
    Post count: 27815

    Your ‘recommended’ sort uses featured, not spotlight.

    #522580

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #522612

    Dave
    Full Member
    Post count: 205

    Hi Alex, thanks for your reply.

    I have just set up the following sort options in the Event Settings…

    The ‘Recommended’ sort option as Spotlight > Rating > Event Date
    The ‘Featured’ sort option as Spotlight > Featured > Event Date

    Those are exactly how I need them to be.

    I want to use ‘Recommended’ sort on the Top Picks widget on the home page.
    I want to use ‘Featured’ as default sort on category / archive pages.

    Here are the problem I’m having…

    1) The ‘Recommended’ sort option isn’t available as an option for me to select under appearance > widgets in the WP Admin.

    2) The ‘Featured’ sort is on the category/archive page by default, but is putting the Spotlight listings first, then followed by event date. Featured listings aren’t appearing second like they should be. Example here:
    https://whatsonhub.co.uk/events/category/nightlife/united-kingdom/kingston-upon-hull/
    ‘Funny Friday’ is first as it should be. But the second item in the list should be ‘New Year’s Eve with Comedy Hypnotist’. Instead it’s third.

    3) This recurring event here: https://whatsonhub.co.uk/events/united-kingdom/kingston-upon-hull/the-little-mermaid/ is marked as ‘featured’ but isn’t appearing at all in any of those 2 sorting options. It only appears in the listings when it’s sorted by other sorting options i.e. rating, event date.

    Can you help me please?

    Thanks,
    Dave

    #522632

    Alex Rollin
    Moderator
    Post count: 27815

    I suspect one of the items in the sort is not compatible with the other filters applicable to events, but will have to ask the developers to comment.

    Thanks for your patience while they look into it.

    #522815

    Kiran
    Moderator
    Post count: 7069

    Hi Dave,

    FTP credentials are not working, please double check.

    Regards,
    Kiran

    #522819

    Dave
    Full Member
    Post count: 205

    Hi Kiran,

    FTP details are correct. Password is case sensitive. Can you please retry?

    Thanks,
    Dave

    #522824

    Kiran
    Moderator
    Post count: 7069

    Hi Dave,

    It looks like my IP is blocked from accessing FTP. I asked one of my team member to apply patch on your site. Now sorting is working as expected.

    Please check and let us know.

    Regards,
    Kiran

    #522851

    Dave
    Full Member
    Post count: 205

    Thanks Kiran.

    I can see that problem number 3 has been fixed now and Little Mermaid recurrent event is now appearing in the category archive page.

    However, problems 1 and 2 haven’t been fixed. Can you please take another look?

    Thanks,
    Dave

    #522868

    Kiran
    Moderator
    Post count: 7069

    Hi Dave,

    1) Recommended & Spotlight both uses “spotlight” field as a base sorting, which is not allowed so it merges to one. You should use different fields in base sorting.

    2) If sorting field is not enabled in CPT(Events) > Settings > Sorting then it will not display/work in a list.

    Please check above things and let us know.

    Regards,
    Kiran

    #522885

    Dave
    Full Member
    Post count: 205

    Thanks Kiran.

    I’ve now re-arranged the sorting order so that Spotlight isn’t the base sorting for both recommended and featured sorting options (see attached). However, it’s still not working. The featured event is now showing first (as it should) but spotlight is still not showing second, even though it’s no longer the base sort on both…
    https://whatsonhub.co.uk/events/category/nightlife/united-kingdom/kingston-upon-hull/

    Thanks,
    Dave

    #522889

    Dave
    Full Member
    Post count: 205

    Just going back to issue 1)…

    Even though the sort has now appeared as an option to select in the home page widget, it’s not working correctly. It’s putting the ‘Spotlight’ listings first, but it should then be sorting by highest rating, but it’s not.
    https://whatsonhub.co.uk/city/united-kingdom/kingston-upon-hull/

    Thanks,
    Dave

    #522890

    Dave
    Full Member
    Post count: 205

    Issue 1 again…

    The ‘Recommended’ sort in the Top Picks widget, isn’t showing all of my Spotlight events either. This ‘Aladdin’ event should be showing in the Top Picks widget on the home page: https://whatsonhub.co.uk/events/united-kingdom/kingston-upon-hull/aladdin-81/

    It’s showing in the ‘Today’s events’ widget below it which also has the same ‘Recommended’ sort order, but it’s not appearing in the ‘Top picks’ above it.

    Thanks,
    Dave

    #522939

    Kiran
    Moderator
    Post count: 7069

    Hi Dave,

    Please try now after clearing you browser cache.

    Merry Christmas & Happy New Year!

    Regards,
    Kiran

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