40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Sort Order not working

This topic contains 21 replies, has 3 voices, and was last updated by  Dave 4 years, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • December 24, 2019 at 9:36 am #522956

    Dave
    Full Member
    Post count: 205

    Hi Kiran,

    Thanks for that. I can see that issue 2 – the ‘Featured’ sort – is now working correctly on the category archive page which is great.

    Issue 1 – It’s now correctly sorting by spotlight, then highest rating. However, not all of my spotlight events are appearing in the Top Picks widget still. Aladdin, which appears in the ‘Today’s events’ widget underneath, should be showing too.
    https://whatsonhub.co.uk/city/united-kingdom/kingston-upon-hull/

    Also, slightly new issue – The Little Mermaid, which is a recurring event, is showing the last date of the recurrences, whereas it should be showing the next one available i.e. Tue 24 Dec.

    Thanks,
    Dave

    December 24, 2019 at 2:04 pm #522972

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    December 25, 2019 at 11:52 am #523014

    Kiran
    Moderator
    Post count: 7069

    Hi Dave,

    I have updated logic of “next 7 days”, please check and let us know.

    Regards,
    Kiran

    January 2, 2020 at 4:32 pm #523720

    Dave
    Full Member
    Post count: 205

    Hi Kiran,

    Thanks for this. From what I can see so far, all now appears to be working so thanks for sorting that out.

    Hope you all had a good Christmas!

    Dave

    January 3, 2020 at 5:16 am #523787

    Kiran
    Moderator
    Post count: 7069

    Thanks for letting us know.

    Happy Christmas & Happy New Year!

    Kiran

    January 23, 2020 at 10:51 am #526998

    Dave
    Full Member
    Post count: 205

    Hi guys,

    Just having to reopen this as we’ve just seen that the sort order isn’t quite working on the archive/category pages.

    The default sort order for event categories is:

    Featured > Spotlight > Event Date

    However, right now, after it’s show Featured events, then Spotlight events, it’s not sorting properly by event date…

    https://whatsonhub.co.uk/events/category/live-music-gigs/united-kingdom/east-riding-of-yorkshire/

    If you look at link above, at first it looks correct, but there are loads of events missing which should be there. This link is sorted by event date and shows the missing events…

    https://whatsonhub.co.uk/events/category/live-music-gigs/united-kingdom/east-riding-of-yorkshire/?sort_by=event_dates_asc

    On the default sort, many of the events which should be on page 1 (due to event date order) don’t appear until page 9 for some reason.

    https://whatsonhub.co.uk/events/category/live-music-gigs/united-kingdom/east-riding-of-yorkshire/page/9/

    You’ll see that on page 9 link above, the first 2 rows go to December 2020, then on row 3 start again with the missing January 2020 events.

    Can you please take a look again?

    Much appreciated.

    Dave

    January 23, 2020 at 12:21 pm #527019

    Dave
    Full Member
    Post count: 205

    Hi again,

    Please ignore last message. I’ve managed to find a solution for this.

    However, you may wish to have a look at your third-level of sorting as it appears that’s what’s causing the problem.

    I’ve now set the event category default sorting to just Featured > Event Date and it works fine.

    If event date is the third tier, that’s when it doesn’t display events in the correct date order.

    Thanks,
    Dave

  • Author
    Posts
Viewing 7 posts - 16 through 22 (of 22 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount