Subscription Cancelled!

This topic contains 2 replies, has 3 voices, and was last updated by  Stiofan O’Connor 4 years, 8 months ago.

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  • April 9, 2020 at 5:23 pm #539320

    Simon Harrison
    Expired Member
    Post count: 55

    I just bought a year’s subscription in November and have not cancelled it. However, it has been cancelled from your end?

    I am now receiving emails saying that my plugins are about to expire….this should not happen for at least another 6 months….What is going on? Please help!!

    URGENT!!

    April 9, 2020 at 5:47 pm #539328

    Kor
    Moderator
    Post count: 16516

    Hi Simon Harrison,

    I’ll get a developer to check your account asap

    April 10, 2020 at 7:40 am #539433

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Simon,

    You had a couple of single addons that are expiring soon but they are all now included in your membership.

    All your subscriptions were canceled, i see emails saying it was done by the customer, but it might be that a card on file at PayPal expired, if that’s not the case then the only ones who will know are PayPal.

    Your licenses are valid until 27th November currently.

    Thanks,

    Stiofan

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