Tabs not working

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January 13, 2017 at 3:42 pm #342099

Ron Lenox
Buyer

Post count: 230

I am having a problem with a listing that will not show the other tabs. I can not see the photos tab, video, map reviews etc. Also, at the bottom of this listing you can enter a review.

http://www.discoversma.com/places/mexico/guanajuato/san-miguel-de-allende/health-beauty-and-fitness/san-miguel-private-gym/#post_profile

January 13, 2017 at 4:39 pm #342135

Kor
Moderator

Post count: 16516

Hi Ron,

I’ve just tested your Website and the tabs seem to be working fine. Could you please try clearing your browser cache and see it works?

Thanks!

January 16, 2017 at 2:05 pm #343557

Ron Lenox
Buyer

Post count: 230

Hello,

This video will demonstrate the problem that I am having with the Tabs.

January 16, 2017 at 2:15 pm #343560

Kor
Moderator

Post count: 16516

Hi Ron,

Thanks for the screencast, I’m able to replicate this on your Website. Please share WP temp admin access to your site so we can check further. You can post the details here using the private reply option below.

Thanks!

January 16, 2017 at 2:54 pm #343571

Ron Lenox
Buyer

Post count: 230

This reply has been marked as private.

January 16, 2017 at 10:48 pm #343837

Paolo
Site Admin

Post count: 31211

That’s very strange and i can’t find what’s causing it, I asked to the developers to follow up.

They’ll let us know asap.

Thanks

January 17, 2017 at 6:37 pm #344617

Stiofan O’Connor
Site Admin

Post count: 22956

There seems to be something adding broken html to the sescription when edited from the frontend (edited from backend and it works).
If you can provide FTP info i will try and track it down.

Stiofan

January 17, 2017 at 8:45 pm #344739

Ron Lenox
Buyer

Post count: 230

This reply has been marked as private.

January 18, 2017 at 1:35 pm #345101

Kiran
Moderator

Post count: 7069

Hi Ron,

Please check now, after flush cache from Admin Header Menu -> GoDaddy -> Flush Cache tabs working fine now.

Let us know.

Thanks,
Kiran

January 18, 2017 at 2:34 pm #345129

Ron Lenox
Buyer

Post count: 230

Thank you – the tabs are working now. Is this something that I can do, if it happens again?

Also, this listing had 6 reviews that are now not there. Can those be restored?

Ron Lenox

January 18, 2017 at 4:33 pm #345187

Paolo
Site Admin

Post count: 31211

Hi Ron,

are you 100% sure that you had reviews for that listing? We didn’t delete anything, we just cleared the server cache.

Do you have a backup by any chance?

Let us know,

Thanks

January 18, 2017 at 5:48 pm #345227

Ron Lenox
Buyer

Post count: 230

I am positive that she had 6 reviews.

Are there instructions available on how to backup? I haven’t seen any.

Ron Lenox

January 18, 2017 at 5:56 pm #345257

Paolo
Site Admin

Post count: 31211

Hi,

backup should be part of the services you get from the hosting provider.

Let us know,

Thanks

January 19, 2017 at 5:01 pm #345768

Ron Lenox
Buyer

Post count: 230

I will check with Go-Daddy.

I have now lost the advanced editing tools for the description. The photos shows what I now see.

How do I get them Back?

Thank you,
Rom

January 19, 2017 at 5:12 pm #345776

Ron Lenox
Buyer

Post count: 230

Never mind!

I figured it out. Sorry

Ron
Author

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