Trying to convert now have 500 error and blank page

This topic contains 10 replies, has 3 voices, and was last updated by  Kor 7 years ago.

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  • January 2, 2019 at 1:11 am #461014

    STEPHANIE NEWMAN
    Expired Member
    Post count: 80

    Need HELP please. I’m trying to follow all of the steps for the conversion from V1 to V2

    I accessed my FTP thru my godaddy account and followed the instructions.
    After uploading all and extracting all the new V2 files in the to Wp-content, plugins folder I then went back to my website admin panel and got nothing… blank page with a 500 error

    January 2, 2019 at 1:11 am #461015

    STEPHANIE NEWMAN
    Expired Member
    Post count: 80
    This reply has been marked as private.
    January 2, 2019 at 1:33 am #461016

    STEPHANIE NEWMAN
    Expired Member
    Post count: 80

    I went back and deleted all the files and re-extracted them starting with the supreme directory v2
    after each extraction i check the website… i had a problem after extracting the following items… then when i would delete them the website would open again without a problem.

    geodirajax_duplicate alert 2
    custome google maps 2
    marker cluster 2
    recaptcha 2
    reviews rating manger 2

    please help

    January 2, 2019 at 1:36 am #461017

    STEPHANIE NEWMAN
    Expired Member
    Post count: 80

    OMG… now nothing is working.. can’t access the site on wordpress at all.

    and geodirectories is not installed on it .

    January 2, 2019 at 4:12 am #461051

    Kor
    Moderator
    Post count: 16516

    Hi Stephanie,

    Thanks for your post. You have another post here https://wpgeodirectory.com/support/topic/help-with-conversation-from-v1-to-v2/#post-461050 and I think it’s related to this one too. Kindly provide FTP access to your server in private reply and we’ll troubleshoot this for you.

    Thanks!

    January 2, 2019 at 4:49 am #461064

    STEPHANIE NEWMAN
    Expired Member
    Post count: 80
    This reply has been marked as private.
    January 2, 2019 at 5:01 am #461067

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    You should extract the folders on your desktop, then upload the folders to the server. Did you do it that way?

    If you put a lot of work into packages or something else, well, why not try and complete the conversion.

    If you want to start fresh you will need to reinstall WordPress. If you are with Godaddy I think they have a big red button somewhere that says “delete everything”, then after that you press another button that says “Go” or “install WordPress”, but, that seems a little drastic.

    January 2, 2019 at 5:19 am #461075

    STEPHANIE NEWMAN
    Expired Member
    Post count: 80

    At first I extracted them on my computer then tried to upload onto ftp but once extracted there were a ton of files. So that didn’t work. The. I re-read the instructions more carefully and saw it said to extract within ftp. So I did that. Then I got the 505 error. So I deleted all V 2 files from ftp folder and tried uploading and extracting one at a time. I installed supreme V2 (I’m not sure if I did it in the correct location) I did it innolug ins. And then opened a browser and checked my website. It worked. I opened notarybyzip.com/admin and it did NOT prompt me to convert.
    I uploaded and extracted each add on Checking after each one. Some of them my site still worked and some of them they did not If they did not I deleted from the FTP. I listed in the other post which ones made it stop working. Then after all were extracted I went to WordPress and it did not start a conversion. I tried to navigate around word press and I got an error with a blank page. 🤬🤬🤬

    January 2, 2019 at 9:04 am #461092

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    January 2, 2019 at 12:00 pm #461103

    STEPHANIE NEWMAN
    Expired Member
    Post count: 80

    I’ll go ahead and complete the conversion if you can help me get that done please.

    January 2, 2019 at 1:35 pm #461115

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
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