Unable to create new listings

This topic contains 12 replies, has 4 voices, and was last updated by  Paolo 9 years, 10 months ago.

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  • February 3, 2015 at 3:54 am #29634

    crazyadmin
    Free User
    Post count: 16

    I am not sure what triggered it, but I am no longer able to create new listings on my site. I noticed that I had not run updates in a couple of months, so I updated all plugins to the newest version, but it did not help. When I go to my site and choose to create a new listing, I am able to fill in the page, I then get the confirmation screen and hit publish. This takes me back to the main page of the site, but no listing was created. I have only a few plugins on the site which are not GeoDirectory. I tried deactivating all non Geo plugins, but that did not help. I am running WP 4.1. What else should I try. My site is http://kaismexico.com Feel free to try creating a listing and see if you can find it.

    February 3, 2015 at 12:41 pm #29698

    Simone
    Expired Member
    Post count: 3515

    Hello, have you run the GD Tools after the upgrade?

    Try to run all the tools tasks and eventually, give us your login details so we can have a look, thanks
    Simone

    February 3, 2015 at 2:29 pm #29714

    crazyadmin
    Free User
    Post count: 16

    I just ran through each of the GD Tools. I then browsed to the site (so scripts would run as stated in last tool). I then tried to add a listing, but it still did not work. I am stuck at a nice round 60 listings, and cannot seem to create more. I am going to send a private message with WP login details.

    February 3, 2015 at 2:40 pm #29716

    crazyadmin
    Free User
    Post count: 16
    This reply has been marked as private.
    February 3, 2015 at 3:03 pm #29719

    Simone
    Expired Member
    Post count: 3515

    Hi, could you please tell us the step you take ?
    Ive tried to create 2 listings, one from backend and one from frontend, and all went fine, and I can see it on the website (test and test2)

    February 3, 2015 at 4:04 pm #29738

    crazyadmin
    Free User
    Post count: 16

    I did more testing and was able to create a listing in Internet Explorer, but cannot create one in Firefox or SRWare Iron (chrome).

    To troubleshoot I cleared all browsing history (cookies, offline data, files, etc) from both browsers and then reset their settings to defaults (disabling any plugins as well).

    After the resets I tried creating a listing using Firefox and also Iron with no luck. Here is what I am doing:
    *Logged in as the same account I provided you
    *Either choose “Add Listing” from the menu bar or use the dropdown in My Dashboard (have tried both in tests)
    –Business Owner/Associate: No
    –Listing Title: Test 4
    –Listing Description: test
    –English Spoken: Fluent
    –Category: Buildings & Maintenance
    –Address: test
    –Region: (default) Quintana Roo
    –City: (default) Akumal
    –Accept Terms
    *Click Review Your Listing
    *On the Next page click Publish
    After this I am then just taken back to the home page, as opposed to the listing confirmation page.

    I am running:
    Windows 8.1 64-bit
    Firefox 35.0.1
    SR Ware Iron Version 39.0.2100.0

    February 3, 2015 at 5:04 pm #29752

    Simone
    Expired Member
    Post count: 3515

    OK it does the same with me on Chrome.

    (you need to insert a valid address thou or drag the pin on the map).

    I will alert Stiofan so he will take a look

    February 3, 2015 at 6:33 pm #29768

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I would say the problem is 99.9% due to cloudflare rocket js feature enabled.
    You should disable it and clear your cache.

    If you want to minify and concatenate css and js files, please use GD Booster, Cloudflare Rocket js isn’t compatible and probably never will.

    Thanks

    February 3, 2015 at 8:11 pm #29798

    Greg McEwan Marriott
    Buyer
    Post count: 36

    ouch….. i was just alerted by a user that I have the same issue…. Been working like a well oiled machine till to be honest not sure – i was a few versions behind and did updates a few days ago…. Front & Backend add listings use to work fine, now it seems after i add a front end listing, and after preview i say post, it looks like it posts, returns to the site front page… look in db or listings in backend and new listing went “kapoof” no where…. no error message nothing, just disappears pretending it has been submitted fine….

    Any ideas where i can start looking? http://smeak.com/add-listing/?listing_type=gd_place

    February 3, 2015 at 8:30 pm #29805

    Paolo
    Site Admin
    Post count: 31206

    pls provide wp admin credentials and make sure the URL is correct because it gives “403 | Forbidden” error.

    Thx

    February 3, 2015 at 9:19 pm #29817

    Greg McEwan Marriott
    Buyer
    Post count: 36
    This reply has been marked as private.
    February 4, 2015 at 3:22 am #29860

    crazyadmin
    Free User
    Post count: 16

    OK, that looks to have done it. Thanks. I just moved DNS and yanked CloudFlare. No point risking it accidentally being turned back on in the future.

    February 4, 2015 at 2:13 pm #29935

    Paolo
    Site Admin
    Post count: 31206

    Greg, I get: Forbidden

    You don’t have permission to access /add-listing/ on this server.

    Already told you… please make sure you don’t have IP blockers or any strange server protection in place before requesting for support.

    Thanks

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