Unable to Save New Listings

This topic contains 11 replies, has 3 voices, and was last updated by  Alex Rollin 4 years, 8 months ago.

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  • December 16, 2019 at 6:45 pm #521763

    Robert Podfigurny
    Free User
    Post count: 7

    Hello, we customized our fields, add the location add on and multiple cities but when we attempt to add a new Place, after we hit submit, it returns the page with none of the data saved and the default city of Philadelphia, PA. I added a category but don’t see an option to select a category on the new listing page. We also were unable to import any locations.

    December 16, 2019 at 6:51 pm #521765

    Kor
    Moderator
    Post count: 16516

    Hi Robert,

    Thanks for your post. Kindly share your Website WP admin access here in private reply so that we could check on this. Also, please list the steps to replicate it.

    December 16, 2019 at 6:55 pm #521766

    Robert Podfigurny
    Free User
    Post count: 7
    This reply has been marked as private.
    December 16, 2019 at 10:16 pm #521803

    Alex Rollin
    Moderator
    Post count: 27815

    Your plugins are out of date. Please update them and see if the error persists. If it does write back with FTP so we can delve deeper.

    January 3, 2020 at 3:52 pm #523876

    Robert Podfigurny
    Free User
    Post count: 7
    This reply has been marked as private.
    January 7, 2020 at 2:39 pm #524488

    Robert Podfigurny
    Free User
    Post count: 7
    This reply has been marked as private.
    January 7, 2020 at 3:14 pm #524493

    Kor
    Moderator
    Post count: 16516

    Hi Robert,

    Thanks for your reply and I apologize for overlooking. I’m checking on this now and will come back to you asap!

    January 7, 2020 at 6:05 pm #524522

    Kor
    Moderator
    Post count: 16516

    Hi Robert,

    Thanks for your reply. I see the issue now, every listing requires a “Category” as explained here https://wpgeodirectory.com/docs-v2/places/categories/place-categories-update/#need-to-know . Could you follow the instructions provided and see if it helps?

    January 7, 2020 at 8:16 pm #524542

    Robert Podfigurny
    Free User
    Post count: 7

    Thanks for looking at this but I don’t understand what I did wrong because I have a category called Speech language pathologist, ID 145, and in the sample import I tried and gave you above, I have a column for Categories and have 145 in all of them. Before messaging you I saw the article on importing and tried adding the category ID in the import so I think I have already done this and it still does not save the location correctly on import, each record goes to the default location. Can you see for yourself if you try to import the CSV sample I gave you?

    January 7, 2020 at 10:57 pm #524569

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    January 13, 2020 at 3:42 pm #525373

    Robert Podfigurny
    Free User
    Post count: 7
    This reply has been marked as private.
    January 13, 2020 at 6:16 pm #525419

    Alex Rollin
    Moderator
    Post count: 27815

    What I see in the file is some columns have a lot of text.

    Text fields can only take 254 characters. Try recreating the fields that are to take a lot of text (more than 254 characters) as textareas.

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