Unable to update plugins purchased from http://themetailors.com/

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Tagged: themetailor, update

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October 1, 2014 at 4:47 am #17077

Tannish
Buyer

Post count: 20

I had purchased four plugins from http://themetailors.com/. There are updates available for these plugins, but I am unable to install the upgrades. The following message is displayed on upgrading:

“An error occurred while updating GeoDirectory Custom Post Types: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. Internal Server Error”

October 1, 2014 at 10:13 am #17101

Guust
Moderator

Post count: 29970

Have you synced your account at https://wpgeodirectory.com/support/members/tannish/
And have you added your GD username and password (what you use here) to the Auto Updates at WP Admin > GD > Auto upodates?

http://docs.wpgeodirectory.com/installing-addons/#updates

October 1, 2014 at 2:06 pm #17135

Tannish
Buyer

Post count: 20

I have synced as well as updated the user ID and password. Now I am receiving the following message:

Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

October 1, 2014 at 5:32 pm #17161

Paolo
Site Admin

Post count: 31206

Hi,

The option to Sync ThemeTailors.com account, only unlocks the forums for the addon purchased.

The autoupdate option hasn’t been implemented yet.

To update addons purchased on themtailors.com you must download the updated version from your orders page from themtailors.com and manually update.

Thank you,

October 1, 2014 at 9:27 pm #17195

Guust
Moderator

Post count: 29970

Oops, sorry Tannish Studio for giving you the wrong info.

October 2, 2014 at 2:07 am #17229

Tannish
Buyer

Post count: 20

Thanks Paolo.
Thanks Guust, never mind, you have been helping me out everyday.
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