Update Failed: Download failed. Unauthorized

This topic contains 2 replies, has 2 voices, and was last updated by  Paolo 6 years, 10 months ago.

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  • June 8, 2018 at 5:29 pm #434256

    Josh Elledge
    Expired Member
    Post count: 22

    I am getting this error when I try to update GD addons:

    “Update Failed: Download failed. Unauthorized”

    Sharing temp admin access in private replay below

    June 8, 2018 at 5:31 pm #434257

    Josh Elledge
    Expired Member
    Post count: 22
    This reply has been marked as private.
    June 8, 2018 at 5:37 pm #434259

    Paolo
    Site Admin
    Post count: 31211

    Hi Josh,

    you are still using the license keys from your old expired subscription. When you bought the new subscription on November you didn’t renew you old license, but bought a new license.

    You need to deactivate old licenses, add and activate the new licenses and all will work fine.

    You can find them here: https://wpgeodirectory.com/your-account/

    Let us know how it goes,

    Thanks

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