Urgent Help Needed: Licence does not work after change of URL

This topic contains 13 replies, has 3 voices, and was last updated by  Urs Schwalm 4 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • April 13, 2020 at 3:44 pm #539840

    Urs Schwalm
    Free User
    Post count: 9

    Hi
    I had to change the URL of my site from https://soul4u.ch to https://kmu4u.net/
    Now the License key for “GeoDirectory Location Manager” is not working anymore.
    Please help!
    thanks and best regards
    Urs

    April 13, 2020 at 3:52 pm #539846

    Alex Rollin
    Moderator
    Post count: 27815

    Try using AyeCode connect. It will help you with your license keys.

    You can download it from wp.org

    https://wordpress.org/plugins/ayecode-connect/

    April 13, 2020 at 4:13 pm #539847

    Urs Schwalm
    Free User
    Post count: 9

    Thanks for your reply
    I Installed AyeCode but I still get error “Licence key is invalid”
    What to do?

    April 13, 2020 at 4:20 pm #539849

    Urs Schwalm
    Free User
    Post count: 9

    Now I connected with a different Account to AyeCode (the same as GeoDirectory) and it seems I got a bit further.
    Now the Licence key is shown in the plugin but I cant update it.
    Error “Download failed. Unauthorized”

    April 13, 2020 at 5:31 pm #539862

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    have you connected AyeCode connect already?

    If you toggle the button to get updates, on the AyeCode connect page, that should fetch a new license key for you and make it work.

    If that doesn’t do it please share WP Admin credentials in a private reply so we can check the issue on your site.

    April 13, 2020 at 6:07 pm #539870

    Urs Schwalm
    Free User
    Post count: 9
    This reply has been marked as private.
    April 13, 2020 at 6:36 pm #539875

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 13, 2020 at 7:04 pm #539879

    Urs Schwalm
    Free User
    Post count: 9
    This reply has been marked as private.
    April 13, 2020 at 7:52 pm #539899

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 14, 2020 at 8:33 am #540012

    Urs Schwalm
    Free User
    Post count: 9
    This reply has been marked as private.
    April 14, 2020 at 5:13 pm #540155

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 14, 2020 at 5:25 pm #540167

    Urs Schwalm
    Free User
    Post count: 9
    This reply has been marked as private.
    April 15, 2020 at 9:31 am #540302

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Urs,

    The issue here was that the license was still registered to the other site URL and because the license is only for one domain it was causing an error.

    I have fixed this now and you should be able to update.

    We are working on a way to automate domain transfers in the future.

    Thanks,

    Stiofan

    April 15, 2020 at 10:07 am #540303

    Urs Schwalm
    Free User
    Post count: 9

    Hi Stiofan

    now it worked.
    Thanks to you and Alex for your help!

    best regards

    Urs

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount