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URGENT: Update (GA auth) broke my site

This topic contains 12 replies, has 4 voices, and was last updated by  MC1171611 7 years, 11 months ago.

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  • November 30, 2016 at 8:26 pm #316077

    MC1171611
    Full Member
    Post count: 180

    Hi guys,

    I just updated all the plugins, and everything looked good until I went into the admin and tried to reauthorize Google Analytics. The OAuth screen came up, I copied the authorization key in, and then when I Saved it, it crashed my Admin screen.

    The front end still works, but I am completely unable to access the back end. https://www.kjvchurches.com

    Help!!

    November 30, 2016 at 9:28 pm #316087

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide admin and FTP credentials and we will have a look asap.

    Thanks

    November 30, 2016 at 9:32 pm #316088

    MC1171611
    Full Member
    Post count: 180
    This reply has been marked as private.
    November 30, 2016 at 9:42 pm #316096

    Paolo
    Site Admin
    Post count: 31206

    These FTP credentials only give me access to an empty folder /.

    Let us know,

    Thanks

    December 1, 2016 at 2:34 am #316292

    MC1171611
    Full Member
    Post count: 180
    This reply has been marked as private.
    December 1, 2016 at 7:28 am #316403

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    December 1, 2016 at 12:15 pm #316480

    MC1171611
    Full Member
    Post count: 180
    This reply has been marked as private.
    December 1, 2016 at 12:26 pm #316481

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    December 1, 2016 at 12:48 pm #316502

    MC1171611
    Full Member
    Post count: 180
    This reply has been marked as private.
    December 1, 2016 at 5:38 pm #316683

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check now.

    Stiofan

    December 1, 2016 at 5:41 pm #316684

    MC1171611
    Full Member
    Post count: 180

    Excellent, thank you. Any idea what the problem was? I only tried to set up Analytics.

    December 1, 2016 at 5:51 pm #316689

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It was conflicting Google API service versions, i have updated our service to the latest.

    Thanks,

    Stiofan

    December 1, 2016 at 5:53 pm #316691

    MC1171611
    Full Member
    Post count: 180

    Thank you for the quick help. I’m sorry if my credentials posts were unclear; I don’t find them confusing, but perhaps others might.

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