User complaints – cannot login

This topic contains 11 replies, has 2 voices, and was last updated by  Alexander Krutov 5 years, 6 months ago.

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  • September 17, 2019 at 11:27 am #508601

    Alexander Krutov
    Expired Member
    Post count: 652

    Good afternoon! Several new users have reported that after they have registered on the site, they cannot login to their account. I reset their password, give them a new one, and then they can log in successfully. What could be the cause of this problem?

    September 17, 2019 at 11:28 am #508602

    Alexander Krutov
    Expired Member
    Post count: 652
    This reply has been marked as private.
    September 17, 2019 at 3:37 pm #508641

    Alex Rollin
    Moderator
    Post count: 27815

    When I just registered I was logged in automatically and redirected to the home page.

    What’s the problem?

    September 17, 2019 at 8:30 pm #508692

    Alexander Krutov
    Expired Member
    Post count: 652

    Error: Invalid username or Password.

    These users are very few, but they are.

    Can the Super Cache Plugin substitute incorrect login data?

    September 17, 2019 at 10:42 pm #508746

    Alex Rollin
    Moderator
    Post count: 27815

    Login and Registration pages should usually be excluded from cache.

    September 18, 2019 at 7:35 am #508877

    Alexander Krutov
    Expired Member
    Post count: 652

    Can you please indicate where I can set this up in the plugin?

    September 18, 2019 at 9:17 am #508895

    Alex Rollin
    Moderator
    Post count: 27815

    To exclude a page from WP Super Cache find the ‘Accepted Filenames & Rejected URIs’ section and add your page slug.

    September 18, 2019 at 10:23 am #508910

    Alexander Krutov
    Expired Member
    Post count: 652

    Look, please, did I do the right thing?
    http://dl3.joxi.net/drive/2019/09/18/0028/2664/1870440/40/a98b645702.png

    September 18, 2019 at 10:39 am #508919

    Alex Rollin
    Moderator
    Post count: 27815

    Yes.

    For further support for WP Super Cache please contact the plugin author.

    September 18, 2019 at 10:57 am #508922

    Alexander Krutov
    Expired Member
    Post count: 652

    Okay. Okay. I contacted you because your company recommended this plugin to replace the one you had in the first version. And I thought you should have more precise information about my question.

    Does the plugin really prevent you from registering and logging in to the GD site if you don’t disallow caching the above pages? Or is this a “just in case” recommendation?

    September 18, 2019 at 12:58 pm #508938

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    GeoDirectory doesn’t have any login/registration functionality. GD uses the built in WP functionality.

    If there are issues with UsersWP, they should be posted to https://userswp.io/support/

    You can use the same login credentials as you use on this site to post there.

    In the GeoDirectory forum we do not provide support for any 3rd party plugins including WP Super Cache.

    GD Booster has been sunsetted, meaning it is no longer supported for GDV2 and you can use any 3rd party cache plugin. However you will need to contact the plugin author for support.

    https://wpgeodirectory.com/docs-v2/faq/performance/

    September 18, 2019 at 1:06 pm #508939

    Alexander Krutov
    Expired Member
    Post count: 652

    Thank you, I get it. I will ask the question https://userswp.io/support/

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