User updates profile and asked to "check out again

This topic contains 5 replies, has 3 voices, and was last updated by  Paolo 5 years, 8 months ago.

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  • June 20, 2019 at 9:48 pm #494083

    Steve
    Full Member
    Post count: 1019

    Site https://cannabispeeps.com
    Listing / user : https://cannabispeeps.com/cbc_dispensaries/united-states/texas/humble/retailer/triquetra-apothecary-etc-llc/

    Client stated after “edit” of her listing that she was directed to a check out again. (she paid last month already)

    Next, she said no “submit” button display after “previewing” the edited page. She was instead redirected to check out.

    Why is this happening please?

    Regards,

    Steve

    June 20, 2019 at 9:56 pm #494084

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin so we can check the settings.

    Please list any steps you have taken to recreate the issue.

    June 21, 2019 at 1:58 pm #494186

    Steve
    Full Member
    Post count: 1019
    This reply has been marked as private.
    June 21, 2019 at 6:38 pm #494220

    Paolo
    Site Admin
    Post count: 31211

    Please list any steps you have taken to recreate the issue.

    June 21, 2019 at 7:57 pm #494230

    Steve
    Full Member
    Post count: 1019

    When my client called me for “insurance for her cbd business”, she commented about being charged for just editing the page.

    I was logged in the back end as admin. I went to edit her listing as well and was taken to the check out screen too.

    I will “create” a new user late this evening or in the morning and share the steps and results.

    Regards,

    Steve

    June 22, 2019 at 4:02 pm #494289

    Paolo
    Site Admin
    Post count: 31211

    are you sure that during her 1st checkout, the transaction went through?

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