user wishes to change payment card

This topic contains 10 replies, has 5 voices, and was last updated by  Stiofan O’Connor 7 years ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • December 20, 2017 at 8:18 pm #410167

    Javier Solorzano
    Expired Member
    Post count: 117

    how and where can a user change their payment card on file?

    Is there a way via my supreme geodirectory website OR is it done on the strip website itself?

    I want to make sure I specify to users how they can make changes when needed to their cards on file.

    December 20, 2017 at 11:26 pm #410185

    Guust
    Moderator
    Post count: 29970

    I am pretty sure there is no possibility for that. You and your user will have to let the listing expire and re-enter into a new contract.
    I will get the developers to confirm my comment.
    Thanks

    December 20, 2017 at 11:48 pm #410187

    Javier Solorzano
    Expired Member
    Post count: 117

    I’ll wait for you to confirm this with your team.

    This is actually very important for anyone using geodirectory since users typically let their cards expire.

    Please let me know so I know how to respond to a user when payment on their card fails because it has expired.

    December 21, 2017 at 6:07 am #410225

    Kiran
    Moderator
    Post count: 7069

    Hi Javier,

    Sorry but there is no way to update card details for the past Stripe payments.

    Kiran

    December 21, 2017 at 6:01 pm #410257

    Paolo
    Site Admin
    Post count: 31206

    as Admin you can modify the card of a subscription from within Stripe.com

    The other day a fellow member here was able to that directly, I guess through Stripe.com, however I didn’t ask her how…

    Let me know if want me to investigate with her or if you’ll contact Stripe directly like I think she did?

    Thanks

    December 21, 2017 at 6:21 pm #410259

    Javier Solorzano
    Expired Member
    Post count: 117

    Yes, can you please investigate how she did it?

    December 22, 2017 at 6:32 pm #410386

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    she confirmed doing it on stripe.com site.

    This is her reply:

    -Support Center Page
    -Recurring Payments (left column links)
    -Subscription Payment
    -Update Payment Method

    Hope this helps,

    Thanks

    December 22, 2017 at 6:50 pm #410389

    Javier Solorzano
    Expired Member
    Post count: 117
    This reply has been marked as private.
    December 22, 2017 at 6:53 pm #410390

    Paolo
    Site Admin
    Post count: 31206

    It is something we can look into, definitely not something we can implement quickly, because we have many other priorities before this…

    December 22, 2017 at 6:56 pm #410391

    Javier Solorzano
    Expired Member
    Post count: 117

    Great and understood.

    As for translating the Stripe Checkout that pops up when a user is going to pay, where exactly can I translate this? The invoicing .po file does not seem to be the correct one to update.

    December 22, 2017 at 7:02 pm #410393

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Javier,

    Please see your other topic:
    https://wpgeodirectory.com/support/topic/translating-stripe-checkout-box/#post-410392

    Thanks,

    Stiofan

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount