V2 AddOns not updating

This topic contains 14 replies, has 4 voices, and was last updated by  Stiofan O’Connor 5 years, 1 month ago.

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  • March 6, 2019 at 7:19 am #472841

    jotomas
    Buyer
    Post count: 802

    Hi,

    I have my GD site (main site of a multisite network) recently converted to V2 by one of the GD Experts.

    The icon on the WP backend bar shows that there are some 8 or 10 updates available, but then no updates available are shown when clicking on the icon.

    I know that these icon notice about available updates corresponds to GD AddOns because I have checked GD AddOns version numbers.

    I look forward to your reply.

    Thank you very much for your attention.

    Best regards.

    March 6, 2019 at 4:01 pm #472995

    Alex Rollin
    Moderator
    Post count: 27815

    Oh no!
    If you have WP Easy Updates installed, then please share WP Admin and we will take a look and get that sorted.

    March 6, 2019 at 5:26 pm #473036

    jotomas
    Buyer
    Post count: 802
    This reply has been marked as private.
    March 6, 2019 at 7:37 pm #473097

    Alex Rollin
    Moderator
    Post count: 27815

    Please grant network admin permissions to the user so we can check the plugins page.

    March 6, 2019 at 10:16 pm #473198

    jotomas
    Buyer
    Post count: 802

    Hi Alex,

    Done!

    I look forward to your news.

    Thank you very much once again for your help.

    Best regards.

    March 6, 2019 at 10:39 pm #473202

    Paolo
    Site Admin
    Post count: 31206

    hi,

    what I did is the following.

    Copied the license key of a plugin that was missing the update (claim listing in this case).

    Deactivate the license and reactivate it.

    After that the updates all appeared and worked.

    I guess the fact that v2 add-ons are manually updated when installed for the 1st time, they may need this operation in some cases.

    In any case I asked to Stiofan to investigate and let us know.

    Thanks

    March 6, 2019 at 10:44 pm #473203

    jotomas
    Buyer
    Post count: 802

    Hi Paolo,

    Thanks a lot!

    Best regards.

    March 27, 2019 at 7:25 am #476628

    jotomas
    Buyer
    Post count: 802

    Hi Paolo,

    It is happening again. Yesterday late in the evening the alert for 9 GD AddOns updates showed and I decided that I will wait until this morning to update.

    Now only the update for GD multilingual was showing. I updated it and looked at the version numbers of the other GD AddOns not showing the update alert and I confirmed that the problem persists: they have not been updated but the update alert does not show.

    I look forward to your news.

    Thank you very much once again for your help.

    Best regards.

    March 27, 2019 at 10:41 am #476658

    jotomas
    Buyer
    Post count: 802

    Hi Paolo,

    I just tried now again and this time I have been able to update the GD AddOns normally.

    Best regards.

    May 1, 2019 at 8:43 pm #484048

    jotomas
    Buyer
    Post count: 802

    Hi,

    I believe that there are new GD AddOns updates today. The problem persists: the alert icon for 9 updates appears at the top bar of the WP Dashboard, but when I click it the update page opens without any update pending.

    I tried different approaches that worked previously, like directly opening the plugins page where the plugins with available updates appeared and updating every one manually one after the other, but this thime the updates did not show.

    I look forward to your news.

    Thank you very much once again for your help.

    Best regards.

    May 2, 2019 at 12:32 am #484066

    Alex Rollin
    Moderator
    Post count: 27815

    Please share wp admin access and we will take a look.

    Does the GD core update show?

    May 2, 2019 at 10:32 am #484110

    jotomas
    Buyer
    Post count: 802
    This reply has been marked as private.
    May 2, 2019 at 1:39 pm #484156

    Alex Rollin
    Moderator
    Post count: 27815

    The developers have been alerted.

    May 4, 2019 at 10:00 am #484459

    jotomas
    Buyer
    Post count: 802

    Hello,

    After trying several times, the tip worked again: the updates appeared after directly opening the plugins page and I have been able to update them one by one.

    Best regards.

    May 4, 2019 at 6:30 pm #484490

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for letting us know. (my guess is there is another plugin trying to do a similar check and clearing the cache)

    Stiofan

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