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What the hell is going on with GeoDirectory plugin?

This topic contains 30 replies, has 4 voices, and was last updated by  Paolo 7 years, 11 months ago.

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  • May 16, 2017 at 1:55 am #378490

    Brent Johns
    Expired Member
    Post count: 21

    My site totally crashed and I cannot install the GeoDirectory plugin. My membership is for all themes and plugins and now my entire site doesn’t work. I’ve talked to my hosting company and after spending hours and hours trying to resolve the issues, they said that there is something wrong with the GeoDirectory plugin and for me to contact you guys.

    here is the error message I get when trying to activate GeoDirectory.

    Plugin could not be activated because it triggered a fatal error.
    Parse error: syntax error, unexpected T_FUNCTION in /home1/planetxp/public_html/wp-content/plugins/geodirectory/geodirectory-functions/helper_functions.php on line 831

    May 16, 2017 at 3:58 am #378494

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin details in a private reply so we can review your settings. Thanks

    May 16, 2017 at 12:29 pm #378579

    Brent Johns
    Expired Member
    Post count: 21
    This reply has been marked as private.
    May 16, 2017 at 5:20 pm #378661

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I’m sorry about that, but that file hasn’t been changed in the last 2 months and no other member reported this problem:

    https://github.com/GeoDirectory/geodirectory/blob/master/geodirectory-functions/helper_functions.php

    It looks like the update didn’t complete correctly and the file got truncated, I’d try to reupload GeoDirectory latest version (to make sure it works fine I’d do it via FTP)

    I’m getting this error when trying to access your website:

    Invalid email address. Lost your password?

    It would be better if you could provide ftp credentials too in case we need to overwrite any file.

    Let us know,

    Thanks

    May 18, 2017 at 1:08 pm #378945

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Brent, i take it you got this resolved on your own?
    If not it might be that your PHP version is older than the GD requirement of 5.3
    https://wordpress.org/plugins/geodirectory/#installation

    Thanks,

    Stiofan

    May 25, 2017 at 11:44 am #379996

    Brent Johns
    Expired Member
    Post count: 21

    Not sure what is going on because I can’t get into the site either. It was hacked into because of some vulnerabilities in the theme, and now I’ve been contacted via Envato saying that there is issues with your theme. I am trying to get back into the site and will send you the login credentials when I can get back in.

    May 25, 2017 at 12:13 pm #380001

    Brent Johns
    Expired Member
    Post count: 21
    This reply has been marked as private.
    May 25, 2017 at 12:42 pm #380007

    Brent Johns
    Expired Member
    Post count: 21

    If you need anything else, please let me know.

    May 25, 2017 at 12:46 pm #380008

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Brent,

    I did see there were some security updates for some of the big envato themes.

    Your server is running PHP Version 5.2.17, WordPress requires 5.2.4+, GD requires at least 5.3+ and running such an old version of PHP can leave you vulnerable to old exploits if not patched.

    I would recommend you update PHP to at least 5.6+ but PHP 7 would be best and it will also speed up your site.

    Let us know once you have updated your PHP version and then try installing GD, if you have any problems then just let us know.

    Thanks,

    Stiofan

    May 25, 2017 at 1:03 pm #380010

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Also you seem to have a problem with your SSL certificate.

    Stiofan

    May 25, 2017 at 10:34 pm #380125

    Brent Johns
    Expired Member
    Post count: 21

    Bluehost tech support said that they updated the PhP to 5.6. I’ll contact them back and see if I can get them to update it to PhP 7. I don’t know how to do that. I don’t know what is up with the SSL certificate. It should still be good for at least 6 more months.

    May 26, 2017 at 12:26 pm #380181

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    SSL: Expires On Sunday, May 21, 2017 at 12:59:59 AM

    If you had a free SSL sometimes they only issue them for a few months instead of a year.

    Stiofan

    May 27, 2017 at 6:28 pm #380378

    Brent Johns
    Expired Member
    Post count: 21

    Updated hosting account to PHP 7 and SSL Certified installed, but still getting error code when trying to install and activate GeoDirectory plugin. Here is the error code I am getting;

    Plugin could not be activated because it triggered a fatal error.
    Parse error: syntax error, unexpected T_FUNCTION in /home1/planetxp/public_html/wp-content/plugins/geodirectory/geodirectory-functions/helper_functions.php on line 831

    May 27, 2017 at 8:29 pm #380382

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    May 27, 2017 at 10:44 pm #380389

    Brent Johns
    Expired Member
    Post count: 21

    It is now running PHP 7.0.12

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