Why is my "Send Inquiry" disabled?

This topic contains 3 replies, has 2 voices, and was last updated by  Guust 6 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • January 21, 2019 at 1:44 am #464349

    rigots
    Lifetime Member
    Post count: 275

    Hi, I two websites with directory.
    One has “Send Enquiry” enable clients can send emails to the service providers in http://www.partycoop.com
    but in http://www.hirehomeservice.com there is no option to send email via “Send Enquiry” why is that?

    I can’t figure out why “Send Enquiry” is disabled on my HireHomeService.com website. That is a very important feature to have. I looked through GD->Notifications->Site BCC Options-> Send enquiry, and that is set to “Yes” that is the only place where I see the “Send Enquiry” option.

    So how do I enable to option for clients to be able to send email to the service provider?

    Thank you.

    January 21, 2019 at 1:51 am #464351

    Guust
    Moderator
    Post count: 29970

    Does the listing have an email address added? Without a listing email address the Send Enquiry would not know where to go.

    Thanks

    January 21, 2019 at 2:17 am #464360

    rigots
    Lifetime Member
    Post count: 275

    My bad.
    Case resolved.

    I was looking at a few listings that don’t have an email, but the listing that do have an email have the “Send Inquiry” showing.

    Thank you. Please close.

    January 21, 2019 at 4:26 am #464367

    Guust
    Moderator
    Post count: 29970

    You’re welcome

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount