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Why is my sharing on facebook using my home picture?

This topic contains 13 replies, has 4 voices, and was last updated by  Guust 7 years, 10 months ago.

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  • January 27, 2018 at 1:41 pm #414609

    Tendai Mugoni
    Free User
    Post count: 33

    Hello, I tried sharing a few pages from my website, http://www.aonlinetravel.com, but I keep seeing one picture. But initially it used to share the image of a particular page I wanted to share. Can you help please?

    January 27, 2018 at 2:44 pm #414613

    Alex Rollin
    Moderator
    Post count: 27815

    You are still using demo data, but there is a problem with the photos.
    Try removing the demo data and then re-installing it.

    You have another social share plugin showing in the profile area that may be causing the conflict. You can also try disabling that to see if the theme share buttons work as expected.

    January 27, 2018 at 2:52 pm #414614

    Tendai Mugoni
    Free User
    Post count: 33

    I don’t think I get you when you are saying demo data. I tried the sharing button to see if it was the cause, but they were both working just fine.

    January 27, 2018 at 2:53 pm #414615

    Alex Rollin
    Moderator
    Post count: 27815

    Can you share the listing where you tested it and it was working fine?

    Thanks

    January 27, 2018 at 2:56 pm #414616

    Tendai Mugoni
    Free User
    Post count: 33

    https://www.facebook.com/aonlinetravel/ the 13th and the 8th posts.

    January 27, 2018 at 3:05 pm #414617

    Alex Rollin
    Moderator
    Post count: 27815

    I tried the sharing button to see if it was the cause, but they were both working just fine.

    Is there still a problem then?

    Go to GD > General > Dummy Data and remove the data, and then add it again if you like. Some of the pictures are missing and that is part of the problem.

    You have another social share plugin showing in the profile area that may be causing the conflict. You can also try disabling that to see if the theme share buttons work as expected.

    January 27, 2018 at 3:18 pm #414618

    Alex Rollin
    Moderator
    Post count: 27815

    If you are still having that problem, we would be happy to take a look at your settings to see if we can find the issue.

    There does seem to be some code in the header? That might be in your GD > Design > Scripts > JS

    Please create a private reply and include all the information listed below so we can make a complete diagnosis.

    URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    January 27, 2018 at 4:25 pm #414621

    Tendai Mugoni
    Free User
    Post count: 33
    This reply has been marked as private.
    January 27, 2018 at 4:30 pm #414623

    Tendai Mugoni
    Free User
    Post count: 33
    This reply has been marked as private.
    January 27, 2018 at 7:15 pm #414641

    Dirk
    Full Member
    Post count: 390

    Hi Tendai,

    I looked a little bit in your listings.

    You added open graph tags (og) for your homepage with the header-footer-script-inserter plugin. This is causing the problem, because facebook will grab the first open graphs found in the meta data.
    As you are using YOAST SEO this is not needed. You have to remove them from the header sections in the header-footer-script-inserter plugin.
    The open graphs from YOAST SEO for the individual listings looks okay.
    You can change the description for your frontpage within the page section (see YOAST SEO manual).

    To test what will be scrapped by facebook you can use this testpage:
    https://developers.facebook.com/tools/debug/og/object/
    Always use get new scrapping infos.

    Best,
    Dirk

    January 27, 2018 at 8:02 pm #414650

    Tendai Mugoni
    Free User
    Post count: 33

    Okay, now I think it is Okay with Google and Twitter but not with facebook though. Or perhaps I have to wait for a while?

    January 27, 2018 at 8:16 pm #414652

    Dirk
    Full Member
    Post count: 390

    You can delete them from your wall in facebook and post to facebook again.

    January 27, 2018 at 8:19 pm #414653

    Tendai Mugoni
    Free User
    Post count: 33

    Thanks it is now working fine now.

    January 27, 2018 at 10:48 pm #414663

    Guust
    Moderator
    Post count: 29970

    Thanks for letting us know it all works fine now, and THANKS Dirk !! 🙂

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